[Hiring] Bilingual Disability Case Manager @LifeWorks

Role Description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Our Absence and Disability Management business helps employers achieve improved health and productivity outcomes with services focused on:

• Absence reporting
• Proactive case management
• Effective return-to-work support

With 2 million lives supported by our absence management team, we are proud to be Canada’s leader in absence and disability management, as well as a significant growth engine for TELUS Health's continued expansion in the United States.

Our Disability Case Managers are responsible for assisting employees on behalf of their employer when the employee is off work, or at risk of being off work for health reasons. They:

• Assess barriers to a successful and timely return-to-work
• Engage with stakeholders to implement strategies that support employees’ return to work or an appropriate alternative plan

Disability Case Managers work with a talented and collaborative group of professionals, in a dynamic role that provides ongoing learning and career development opportunities in absence and disability management.

Responsibilities

• Conduct case assessments, contacting the employee and their direct manager by telephone to explain the disability management process and gather information for assessment purposes
• Develop and document an understanding of the situation and the factors supporting as well as inhibiting a successful return to work for the employee
• Provide interventions such as:
  • More in-depth assessment
  • Medical management interventions
  • Initiation and coordination of occupational and/or psychological interventions
  • Utilization of specialized resources or consultations
• Determine an appropriate return-to-work (RTW) goal with the employee and the employer, providing active support for the RTW planning process
• Communicate proactively with the employer’s Human Resources representative regarding any case management issues
• Manage the transition to long term disability (LTD) and provide necessary information to the LTD insurer
• Accountability and responsibility for assigned case load in managing required tasks and relationships with stakeholders
• Attend Case Management and Disability Management department team meetings
• Other projects and tasks as assigned

Qualifications

• Bilingual fluency in English and French, with the ability to communicate at a professional level verbally and in writing in both languages
• 2-5 years comprehensive experience in Disability Case Management or a combination of experience and specialized education
• Background education/course work in fields such as:
  • Occupational health
  • Rehabilitation
  • Legislation related to disability management
  • Helping relationship skills
  • Mediation
  • Human resource management
  • Disability insurance
  • Psychological and workplace factors in disability
• Registration or professional status within the disability management or professional health sector would be an asset
• Strong communication skills with exceptional customer service focus
• Exemplary interpersonal skills and ability to approach difficult situations with empathy and sensitivity
• Detail-oriented focus with ability to work independently in a fast-paced environment
• Excellent problem-solving skills and ability to apply critical thinking to execute decision making on complex situations
• Advanced knowledge of English is required for regular interaction with external and internal parties

Requirements

• Salary Range: $58,100 - $90,000
• Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience
• We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations

Benefits

• Comprehensive total rewards package highlighting competitive salary and bonus structures
• Minimum 3 weeks of vacation
• Flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more…