[Hiring] Bilingual Dental Scheduler @Unique Management

Role Description

Unique Dental Scheduling is a remote call center. You will have back-to-back calls throughout your entire shift, immediately navigating from one caller to the next to efficiently schedule appointments for our clients. We expect accuracy in appointment scheduling, data entry, and information shared with both patient and client - and we set you up for success with our continuing training and professional development.

• Calls are measured in accordance with traditional call center statistics:
• (AHT) your average time spent on a call
• (Conversion) how often you are able to schedule a patient
• (Adherence) meeting the minimum time spent on the phones
• Fluent in both English and Spanish?
• Help others and be the friendly voice that supports patients and dental practices across the country.
• Your bilingual skills help bridge the gap and ensure every patient gets the excellent service they deserve!
• If you have experience with dental or medical, you get to enjoy the patient interaction by assisting them schedule their needed appointments; however, we are unable to give clinical advice over the phone.
• Equipment and training will be provided.
• A strong internet connection is required.
• Full-time shift availability includes Monday – Friday, mid-day and evenings. Part-time flexible schedules available.
• Agents’ schedules are the same week after week for convenience and consistency.

Those who are successful in this role have traits such as:

• Multitasking
• Computer savvy (including typing speed of 40wpm)
• Eagerness to assist
• Excellent customer service
• Reliability
• Excellent use of English language
• Fluency in Spanish

Qualifications

• High school diploma or equivalent required
• 2 year post high school education preferred
• 1-2 years customer service experience required; phone-based highly preferred
• Fluency in Spanish

Requirements

• Must have high-speed internet connection
• Must pass a pre-employment background screen
• Must successfully pass ALL pre-employment assessments
• Must provide two work references with their current contact information at time of the interview

Benefits

• Healthcare through Cigna
• Dental, Vision - premium paid
• Employee Assistance Program
• Paid vacation and sick leave
• Paid Holidays
• 401k; 4% company match
• Life insurance, premium paid
• Long-term disability, premium paid
• Short-term disability
• Professional development
• Bonuses
• Possible cost of living differential in base pay depending on location