[Hiring] Bilingual Customer Support Specialist @CompanyCam

Role Description

At CompanyCam, great support is more than answering tickets. It's building trust with the people who rely on our product every day. As a Spanish Bilingual Customer Support Specialist, you'll handle support requests in both English and Spanish and serve as the primary point of contact for our Spanish-speaking users. You'll also create and maintain help documentation in both languages, keeping our knowledge base sharp and accessible for every user. Beyond support, you'll be a key resource for teams across the company, translating in-app content and jumping in on Sales and Customer Success tasks to make sure Spanish-speaking customers have a seamless experience from day one.

If you're bilingual, technically curious, and energized by helping people solve problems, this one's for you.

What You'll Do

• Provide technical support to external users via email, chat, phone, and Zoom, resolving complex issues related to CompanyCam's app and integrations.
• Be the go-to for Spanish-speaking users, serving as the primary support contact and ensuring they receive the same quality experience as all CompanyCam customers.
• Create and maintain Help Docs, including translating new articles and updating existing content as features and integrations evolve.
• Support cross-functional teams by translating in-app content, marketing materials, and business terminology for Product, Engineering, Marketing, and Brand teams.
• Manage and maintain video content in Spanish, collaborating with other departments to record, update, and keep resources current.
• Troubleshoot and document issues, logging bug reports and feature requests in Jira and using tools like BugSnag and Datadog to dig into errors with Engineering.
• Assist Sales and Customer Success with Spanish-speaking user outreach, account conversion, retention, and collections as needed.
• Share knowledge across the team, helping train new hires, contributing to internal knowledge bases in Notion and Guru, and participating in hiring rounds.

The Impact You'll Have

At CompanyCam, your work makes a real impact. Whether you're writing code, supporting customers, or designing experiences, your contributions directly shape the product we deliver and the people we serve. We're building something that helps real people solve real problems—and we believe that kind of work is best done by a team that reflects the world around us.

• Opening the product to more users by ensuring Spanish-speaking contractors have the support, resources, and documentation they need to get full value from CompanyCam.
• Bridging teams across the company by bringing bilingual expertise to Product, Marketing, and Engineering in ways that no other role does.
• Raising the bar for support quality by troubleshooting complex issues, closing knowledge gaps, and building resources that help users help themselves.
• Strengthening relationships with Spanish-speaking partners, customers, and industry stakeholders at trade shows and events.

Qualifications

• 1-2 years of experience in a customer-facing support role; experience in a technical, SaaS, or technology environment is a plus.
• Full fluency in both English and Spanish, including speaking, writing, reading, and translation with a focus on SaaS and business terminology.
• Experience with help desk platforms such as Help Scout, Intercom, or Zendesk is a plus.
• Strong troubleshooting skills and a methodical approach to diagnosing and solving technical problems is a plus.
• Clear written and verbal communication skills with a customer-first mindset.
• Experience writing technical help articles or translating business and marketing content into Spanish, preferred.
• Familiarity with tools like Jira, Notion, Guru, BugSnag, or Datadog is a plus.
• A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
• A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.

Benefits

• This is a salaried position at CompanyCam. Our starting salary is $48,000 per year.
• We also offer meaningful equity and other benefits.