Bilingual Customer Support Associate @Anavah Talent
Customer Service
Salary $1,500-$1,800/m..
Remote Location
Job Type full-time
Posted 1wk ago

[Hiring] Bilingual Customer Support Associate @Anavah Talent

1wk ago - Anavah Talent is hiring a remote Bilingual Customer Support Associate. πŸ’Έ Salary: $1,500-$1,800/month - negotiable based on experience πŸ“Location: Latin America (LATAM)

Role Description

A fast-growing U.S.-based telecommunications company is looking for a bilingual (English/Spanish) Customer Support Associate to support customers across voice, chat, and email. This role goes beyond traditional support; you’ll play a key part in problem-solving, improving processes, and supporting operations as the company scales.

Do you have excellent communication skills and even more exceptional customer prowess? Are you skilled in telecom operations, particularly with port-in processes, and thrive in solving customer problems with precision? Do you enjoy working in fast-paced, tech-driven environments where every interaction counts? This role is ideal for someone who can manage both customer-facing communications and back-office operational processes, ensuring every customer interaction is smooth, professional, and efficient.

The ideal candidate can effortlessly handle account updates, port-in processes, and service troubleshooting, while also helping identify process improvements that will make operations more seamless as the company grows. This role is perfect for someone with telecom experience, strong customer service skills, and a passion for building seamless customer experiences in a growing U.S. startup.

Responsibilities

  • Support customers via phone, chat, and email in English and Spanish
  • Handle escalations and complex issues, ensuring fast and accurate resolution
  • Assist with telecom-related requests (e.g., port-ins, service issues)
  • Document interactions and maintain accurate records in internal systems
  • Identify patterns and contribute to process improvements and operational efficiency
  • Collaborate with U.S.-based team members across support and engineering

Qualifications

  • Fluent in English and Spanish (strong written and spoken communication)
  • At least 3+ years of experience in omnichannel support within BPO, call centers, or telecom (preferably for U.S. multinational clients)
  • At least 1+ years of experience with telecom (port-in, service migration, account transfer)
  • Experience handling voice support and escalations
  • Strong problem-solving and critical thinking skills
  • Able to work full-time (Monday to Saturday) during U.S. business hours
  • Bachelor Degree or higher (summa, magna or cum laude and/or Academic Scholar from a reputable college preferred)

Preferred Qualification

  • Familiarity with systems like ZoHo, Intercom CX, and Google Sheets
  • Background in high-touch, premium customer service programs, where quality of service is as important as speed
  • Direct experience with U.S. Telecommunications or IT Services space (TeleTech, AT&T, Boost Mobile, etc.)
  • Experience working with U.S.-based startups

Benefits

  • Work From Home
  • Training & Development
Before You Apply
️
remote Be aware of the location restriction for this remote position: Latin America (LATAM)
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Bilingual Customer Support Associate @Anavah Talent
Customer Service
Salary $1,500-$1,800/m..
Remote Location
Job Type full-time
Posted 1wk ago
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
️
remote Be aware of the location restriction for this remote position: Latin America (LATAM)
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
Γ—

Apply to the best remote jobs
before everyone else

Access 152,720+ vetted remote jobs and get daily alerts.

4.9 β˜…β˜…β˜…β˜…β˜… from 500+ reviews
Unlock All Jobs Now

Maybe later