[Hiring] Bilingual Customer Success Manager @CompanyCam

Role Description

This role is about building real relationships with real customers and making sure they stick around because CompanyCam is genuinely making their lives easier. As a Bilingual Customer Success Manager , you'll own a book of business and guide customers through the post-onboarding lifecycle: adoption, renewal, and growth. You'll be the go-to for keeping accounts healthy, turning at-risk customers into loyal ones, and spotting opportunities to expand. What makes this role unique is that you'll also be the primary point of contact for our Spanish-speaking customers, conducting outreach, training, and engaging entirely in Spanish. You'll shape how CompanyCam shows up for that community, both externally through direct customer relationships and internally by helping keep our Spanish-language resources sharp and our product and marketing teams informed. If you're energized by customer conversations, fluent in both the language and the art of building trust, and want a role where your work has a measurable impact on retention and revenue, this one's for you.

What You'll Do

• Own customer health across your book of business by proactively monitoring accounts, identifying risk, and stepping in early to keep customers engaged and on track.
• Drive product adoption by educating customers on features, best practices, and new updates through calls, emails, texts, and live training sessions.
• Lead retention efforts by working directly with customers considering cancellation or downgrade and developing strategies to retain their business.
• Manage renewals by staying ahead of upcoming contract dates and making sure the path to renewal is smooth.
• Partner with Account Managers to identify expansion opportunities including additional seats, add-ons, or upgraded packages.
• Serve as the primary contact for Spanish-speaking customers, conducting all outreach and training at a professional/business fluency level in Spanish.
• Maintain and improve CompanyCam's Spanish-language knowledge base, keeping content current with product updates and flagging gaps as they come up.
• Surface feedback and trends from the Spanish-speaking customer segment to internal teams including Product, Marketing, and CS leadership.
• Represent CompanyCam at Spanish-specific trade shows or industry events as needed to build relationships within the contractor community.

The Impact You'll Have

At CompanyCam, your work makes a real impact. Whether you're writing code, supporting customers, or designing experiences, your contributions directly shape the product we deliver and the people we serve. We're building something that helps real people solve real problems—and we believe that kind of work is best done by a team that reflects the world around us.

• Reducing churn by catching at-risk accounts early and executing retention strategies that actually work.
• Growing revenue by identifying expansion opportunities and partnering with Account Managers to close them.
• Expanding our reach within the Spanish-speaking contractor community by serving as the face of CompanyCam for that segment.
• Improving the product by bringing the voice of Spanish-speaking customers into internal conversations around roadmap and support priorities.

Qualifications

• Professional/business fluency in both Spanish and English, written and verbal, required.
• Experience in a customer-facing role; SaaS background preferred.
• Strong communication and relationship-building skills across cultures and contexts.
• The ability to think strategically about customer needs while staying focused on business outcomes.
• A self-starter mindset: you manage your own book of business and don't need a lot of hand-holding to stay on top of it.
• Empathy for customers and a genuine interest in helping them succeed.
• Bachelor's degree in Business Administration or Communications preferred, but not required.
• A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
• A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.

Benefits

• This is a salaried position at CompanyCam. Our starting salary is $48,000 per year and is based on experience.
• Our average on target earnings (OTE) are around $67,200.
• We also offer meaningful equity and other benefits.