[Hiring] Bilingual Customer Service Representative I @Conduent

Role Description

As a call center representative, you will be supporting our client’s customers as a first point of contact. In this role, you will be responsible for:

• Answering calls and providing product information.
• Being informative, empathetic, and eager to quickly solve a customer’s problem.
• Listening, learning, and resolving any customer inquiry.

What you will be doing:

• Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
• Identify customer needs to ensure the customer is provided complete and accurate information.
• Process required transactions via mainframe or web-based applications.
• Submit research requests in a concise yet accurate manner.
• Maintain a thorough knowledge of the company and client programs, policies, and technology.
• Communicate effectively in a warm and empathetic manner.
• Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
• Provide support to other positions/operations in cases during heavy workloads or absences.

Qualifications

• Bilingual in Spanish.
• Must reside in Florida to be considered.
• Must be at least 18 years of age or older.
• Must have a High School Diploma, or equivalent.
• Must be able to submit to a background check.
• Must be able to work shift Monday-Friday from 10am-7pm.

Requirements

• The ability to convey complex information in clear and concise terms to ensure customer understanding.
• Strong work ethic.
• Effective and accurate written and verbal communication skills.
• Effective problem-solving skills.
• Customer Service Experience.
• Can navigate multiple applications and research solutions with ease.
• Love helping people and guiding them to the best solution for their issue.
• Are excited by innovative technology.
• Provide calm conflict resolution and problem solving for frustrated customers.
• Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers.
• Can commit to 100% attendance for three to five weeks of paid training.

Benefits

• Remote - Work From Home.
• Full-time Employment with Benefits from day one including paid Holidays.
• Paid Training - Training ONSITE for 1 week then 100% remote.
• Great Work Environment.