[Hiring] Bilingual Customer Service Representative Enrollment Specialist @1 Alpha Consulting

Role Description

The Customer Service Representative (CSR) plays a vital role in supporting Maximus operations under the Pennsylvania Enrollment Assistance Program (PA EAP) which assists individuals in selecting and enrolling in a Medicaid Managed Care Organization (MCO) and provides education and resources on other benefits and assistance.

This position is fully remote, requiring a reliable internet connection, a private workspace, and a commitment to structured training. The CSR will handle about 50 calls a day, providing support and resources to callers and documenting information. The CSRs must go through 4 weeks of training in an online classroom environment with cameras on, fully participating in the materials.

Qualifications

• Minimum high school diploma or GED
• Previous experience in a Call Center and/or Customer Service role
• Computer experience working with multiple screens and apps
• Data Entry
• Clear verbal communication and phone skills
• Ability to learn and comprehend new information
• Ability to read and adhere to a client-approved script
• Ability to perform comfortably in a fast-paced, goal-oriented work environment
• Comprehension of basic computer and software skills (e.g. successfully joining a zoom call, typing on a keyboard, using email)

Requirements

• Must have high school diploma/GED
• Must have private work space away from others at all times
• Must have good attendance and work all scheduled hours and follow time/call off procedures every time
• Must have high speed internet (Minimum 25 Mbps download speed for single user or 35 Mbps for shared, and minimum 5 Mbps upload)
• Fluent in English and Spanish
• Must live in Pennsylvania
• Undergo a background check, Medi Scan, and E-Verify

Benefits

• Excellent benefits package after successfully completing a probationary period of 180 days
• Full insurance and benefits on the first of the month following the end of the probation period
• Bonus structure for all employees

Physical Requirements

• Ability to sit or stand for extended periods while using a computer and telephone
• Frequent use of hands and fingers to operate computer systems and office equipment
• Clear speaking and adequate hearing required for effective communication via phone, video conferencing, and in-person
• Ability to walk short distances and move about the workspace as needed
• Ability to lift, carry, push, or pull objects weighing up to 25 pounds
• Close vision required for reading documents and working on a computer screen

Remote Working Requirements

• Private Workspace
• Door for Privacy, Proper Desk, and Chair
• Wired connection to router via ethernet cable
• Conduct and provide print screen of internet speed test results as requested
• Ability to connect work computer to internet via Category 5 ethernet cable
• Cannot have sole responsibility of dependent care during work hours
• Willingness and capability to engage in two-way virtual training & communication
• Trainees will be expected to actively engage in training and be visible on camera for the entire length of training