[Hiring] Bilingual Customer Service Representative @Liberty Mutual

Role Description

Join Our Team as a Bilingual, Spanish & English, Remote Experienced and Licensed Customer Service Representative!

Within our Customer Response Center, the Bilingual Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs. Responsibilities include:

• Independently solve problems relating to policies within scope and escalate others as appropriate.
• Identify, analyze, and own customer policy needs to ensure high customer satisfaction, growth, and retention of business.

Bilingual Requirement: Fluency in both English and Spanish is required. New hires will not begin work in the bilingual queue and will not receive bilingual differential pay until an opening for bilingual coverage arises.

Training: Paid training is Monday – Friday, 9:00am - 5:30pm EST (full time). Attendance and active engagement during training is mandatory for success in this role.

Shift: After onboarding and training is complete, go-forward shifts will have a start time between 9:00 am and 11:00 am EST with a weekend rotation. One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week when working the weekend.

Work Location: All equipment is provided. However, to work from home you must have:

• Dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps.
• A quiet, secure, distraction-free place to work.

License: Active P&C Producers insurance license REQUIRED. We are currently not hiring in NY, CA, AK, HI, NM or IL.

Qualifications

• Fluent in both English and Spanish.
• Associates degree or 1+ year Insurance experience preferred.
• 2 years’+ related Customer Service experience is required.
• Ability to review, record and organize written data from a variety of sources with no prescribed format is essential.
• Excellent communication and interpersonal skills are required.
• P&C Producers insurance license required.

Benefits

• Comprehensive benefits.
• Workplace flexibility.
• Professional development opportunities.
• Opportunities provided through Employee Resource Groups.