[Hiring] Bilingual Customer Service Representative @Credit9

Role Description

Credit9 is seeking a Bilingual Customer Service Representative to join our team. The primary responsibilities for this role include:

• Professionally dialing, answering, screening, and transferring calls in a timely manner.
• Managing inbound and outbound calls.
• Handling escalated issues.
• Updating information in our CRM.
• Delivering outstanding customer service.

Compensation: $18.00 per hour

Work Location: Remote (Arizona)

Work Hours: Full-time: 9:00 am- 6:00 pm pst.

Your Responsibilities

• Manage a high volume of inbound and outbound calls to update our clients.
• Answer client emails/chats through our internal database.
• Follow call center scripts when handling different topics.
• Redirect clients to appropriate departments and teams when applicable.
• Identify customer needs, clarify information, research every issue, and provide solutions.
• Keep records of all conversations in our call center database CRM.
• Assist Debt Consultants with client enrollment processes.
• Follow all communication procedures, policies, and guidelines during every customer interaction.
• Update client information through the progression of their enrollment (email, chat, or phone).
• Assist clients with modifications to their program (Drafts, Billing, Retention, etc.).
• Maintain professional relationships with customers through ongoing excellent customer service.
• Meet or exceed call quotas both personally and as a team.

Qualifications

• Ability to collaborate effectively within a team.
• Fluent in both Spanish and English.
• Proficient typing skills for accurate data entry and record-keeping.
• Fundamental understanding of computer operations.
• Customer-centric attitude with patience, friendliness, and positivity.
• Practical communication skills (verbal and written).

Requirements

• High School diploma or equivalent required.
• Prior customer service is preferred.

Benefits

• Ongoing training and development.
• Opportunity for career advancement.
• Medical.
• Dental.
• Vision.
• Company Paid Group Life / AD&D Insurance.
• 7 Paid Holidays and 2 Floating Holiday Days to use at will.
• Paid Time Off.
• Flexible Spending/HSA.
• Employee Assistance Program (EAP).
• 401(k) match.
• Referral Program.