[Hiring] Bilingual Customer Service Representative @Amparo Insurance

Role Description

Amparo is looking for a positive and professional Customer Service Representative to join our growing team. In this role, you’ll be our client’s first point of contact, responsible for delivering a best-in-class customer support experience. Your primary responsibility is to deliver responsive, high-quality service experience while supporting clients with policy questions, documentation requests, complaints, and account updates. The role is ideal for someone who thrives in a fast-paced environment, communicates clearly, and takes pride in helping clients feel supported and informed. Job seekers should be organized professionals who bring positive, problem-solving energy to the office.

What Will You Do

• Serve as primary point of contact for client questions and service needs.
• Respond to phone and email inquiries promptly and professionally.
• Customer assistance can include responding to inquiries regarding:
  • Insurance availability
  • Eligibility
  • Coverages
  • Policy changes
  • Endorsements
  • Billing clarification
  • Certificates of insurance
  • Renewals
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain accurate documentation in our policy management system.

Qualifications

• Spanish/Portuguese speaking proficiency.
• Strong interpersonal and teamwork skills.
• Demonstrated ownership and customer-centric approach to all assigned tasks.
• Ability to work in a high volume, fast-paced environment managing multiple priorities.
• Knowledge of all insurance policies preferred.
• Excellent customer service skills.
• Detail-oriented mindset.
• Excellent written and verbal communication skills.
• 1 year of customer service experience in the insurance industry preferred.

Requirements

• High School Diploma or GED equivalent.