[Hiring] Bilingual Customer Service Representative @InteLogix

Role Description

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

Are you energetic, enthusiastic with an engaging personality?

Are you driven to deliver effective results while providing excellent customer service?

Do you have extraordinary communication skills?

As a remote Bilingual Customer Service Representative, you will:

• Handle inbound calls and emails from customers of a utility company
• Address a variety of issues related to water services including outages, emergencies, service initiation or termination, and billing inquiries
• De-escalate and resolve complaints about bill usage
• Assist customers, resolve their concerns, and promote additional services

Qualifications

• High School Diploma or GED is required
• Fluent in Spanish and English
• 1 year of customer service experience is required
• 1 year of call center experience is preferred
• Excellent customer service experience
• Strong written and verbal communication skills
• Natural ability to empathize with customers
• Ability to project and convey a positive, concerned, and professional image to customers
• Ability to be adaptable and quickly adjust to change
• Must be able to conduct research efficiently and effectively while working within specific time constraints
• Adhere to policies and procedures
• Adhere to work schedule and punctuality requirements
• Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems
• Must be able to maintain a high level of confidentiality in dealing with customer information
• Must be able to provide quality customer service and able to work with difficult customers on occasion, while still maintaining a strict level of professionalism

Requirements

• Must have reliable, high-speed internet with a wired ethernet connection (WiFi is not acceptable)
• Download speed must be 10 Mbps or higher
• Upload speed must be 5 Mbps or higher
• Dedicated workspace that is in a quiet and distraction-free environment
• InteLogix will provide a computer to use for the duration of the position
• All job offers are contingent upon completion of drug and background checks

Benefits

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

Company Description

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence.

Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.