[Hiring] Bilingual Customer Experience Specialist @Amynta Group

Role Description

Reporting to the Manager, Customer Experience, this position provides support to Dealer clients and the National Sales Team.

• Provide best in class customer service to external clients/support and assistance to internal departments.
• Assist in corresponding with members of the sales team via phone or email.
• Daily administration and coordination of customer service activities.
• Liaise with the sales team to coordinate in-field support.
• Collaborate with Marketing department and coordinate with Distribution Centre to ship regular sales supply orders.
• Assemble marketing/sales collateral and POS materials.
• Maintain a strong knowledge of Sym-Tech products.
• Meet or exceed monthly call center performance objectives including call quality and performance objectives.
• Accurately complete appropriate documentation for each transaction (including keeping the CRM records up-to-date).
• Work closely with Accounting department to ensure accurate processing of cancellations, refunds, and adjustments.
• Additional duties, tasks and/or projects as required by Management.

Qualifications

• 3+ years of customer service experience or relevant industry experience.
• Fluently bilingual in French and English (written and spoken).
• A passion and desire to consistently and compassionately deliver a superior customer experience.
• Energetic, friendly, outgoing, proactive personality and phone business acumen.
• Ability to learn new processes quickly, prioritize activities and work well under pressure in a fast paced environment.
• Proven ability to adapt to changing situations.
• Excellent written and oral communication skills.
• Demonstrated experience with customer escalation, conflict resolution, and negotiation.
• Strong willingness to problem solve and work well with minimal supervision.
• Strong team building skills, to work well within a close team environment – self-sufficient and resourceful.
• Proficient in the MS Office suite.
• CRM experience an asset.
• May be required to work overtime as per business needs.

Company Description

The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation.

• The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.
• Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation.
• A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity.
• The Company will accommodate a candidate to the point of undue hardship.
• Please inform the Company's personnel representative if you require any accommodation in the application process.