[Hiring] Bilingual Customer Care Specialist @TaskUs

Role Description

As a Customer Care Specialist, you will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call, as measured by different performance metrics. We ensure that we get the best of the best, as we are a ridiculously good company.

• Experience in technical-based customer assistance through voice, chat, and email.
• Previous experience dealing with challenges faced in a customer-focused role.
• Act as a key participant within the internal team and wider company by:
  • Taking part in department initiatives.
  • Providing feedback/updates.
  • Promoting collaborative solutions.
  • Supporting colleagues/department.
• Problem-solving and critical thinking skills.
• A passion for problem-solving with the customer’s interest and satisfaction as the primary goal.
• Social media savvy.
• Ability to effectively and correctly communicate verbally and in written format.

Qualifications

• Must be bilingual in Turkish (C2/Native) and English (B2/C1) speaking and writing.
• Minimum 1-2 years of experience in customer support or technical support, especially with a help desk or other IT functions.
• Great communication skills, both written and oral.
• Demonstrate strong abilities to work independently and as a remote team player.
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes.
• Must be willing to participate in a background screening.
• Proven customer communication experience (E-mail & Phone).
• Strong working knowledge of external systems and PC-based internet and software applications (e.g., internet, Microsoft Office).

Benefits

• Competitive industry salaries.
• Comprehensive benefits packages.
• Commitment to a People First culture.
• Inclusive environment and positive impact on the community.
• Encouragement of internal mobility and professional growth.