[Hiring] Bilingual Customer Care Representative @Harte Hanks

Role Description

This role involves providing remote support to customers of our Healthcare clients.

• Handle inbound calls in a courteous and efficient manner while utilizing listening and comprehension skills with proper grammar and spelling
• Gain an understanding of plans, their benefits, and features
• Assist prospects and members with questions about health insurance benefits
• Provide informational brochures via mail or email
• Acquire caller and enrollment related information and input data into multiple tools accurately
• Maintain a 90% call quality average
• Deploy speak and spell methodology using the phonetic alphabet
• Provide optimal consumer experience by effective listening and communication skills
• Maintain our high standard of professionalism and conduct

Qualifications

• Ability to communicate through verbal and written English and Spanish fluently
• Strong customer service and data entry skills
• Analytical thinking, excellent listening skills, and attention to detail
• Intermediate to advanced experience resolving computer application issues and navigating multiple windows to provide accurate information to end user
• Multi-tasking (typing while navigating different interfaces and talking)
• 1 year or more inbound call center experience preferred
• Prior medical or health insurance experience preferred
• Knowledge of medical terminology helpful
• Comfortable with constructive feedback and willing to improve

Requirements

• Must reside in one of the following states: AR, FL, GA, KS, NC, OH, OK, PA, SC, TN, TX, VA
• Personal Windows 11 Operating System required with webcam and USB headset (equipment not provided)
• Smart phone for multi-factor authentication
• High school diploma or equivalent
• Professional grammar and ability to read and write English
• Must pass all assessments and systems check

Benefits

• 100% Remote Work
• Growth opportunities
• Great benefits including Medical, Dental, PTO, 401k Company Match and Tuition Reimbursement
• Join a global team with the stability of 100 years of experience and the flexibility and growth opportunities of a start-up

Measurements of Your Success

• Attendance
• Schedule / Adherence
• (AHT) Average Handle Time of 7:00 Mins
• (QA) Quality Score average of 90%