[Hiring] Bilingual Credit Counselor @American Consumer Counseling Center

Role Description

This role involves helping financially distressed clients create personalized financial plans by providing budgeting guidance, effective debt management strategies, and financial education.

• Conduct structured, compliant financial counseling sessions in both English and Spanish
• Analyze budgets and review credit reports
• Explain debt-management options and help clients build realistic action plans
• Manage a consistent call volume and meet production and quality benchmarks
• Document sessions accurately in accordance with HUD and internal compliance standards
• Build trust and rapport with clients from various backgrounds
• Answer incoming calls from individuals seeking financial education or credit counseling support
• Counsel potential clients by reviewing their budgets and providing personalized recommendations
• Deliver financial education and assist with the enrollment process into ACCC programs
• Process consumer applications and verify client-provided information for accuracy and compliance
• Follow all processes and procedures as outlined in the training guide
• Ensure completion of all required training programs within designated timeframes
• Perform other duties and responsibilities as assigned by management

Qualifications

• High School Diploma or equivalent required
• Minimum of one year customer service experience, with at least six months in a call center or phone-based environment
• NFCC Credit Counselor Certification (to be obtained within the first six months of employment)
• Basic computer knowledge
• Strong mathematical skills
• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals
• Ability to write routine reports and client correspondence
• Demonstrate telephone etiquette, time management, and attention to detail
• Ability to work independently and interact with a team in a remote environment
• Reliable internet connection and a quiet, dedicated workspace for remote work
• Ability to comprehend verbal and written information and respond effectively to clients and colleagues

Requirements

• Employees may need to sit or stand for extended periods during the workday
• Occasional reaching, bending, or lifting of materials up to 15 pounds
• A quiet, dedicated workspace is required, free from distractions
• Reliable internet access and a functional computer or device are essential
• Employees must adhere to their designated work hours and be available for scheduled meetings, calls, and tasks
• Prolonged sitting at a desk and working on a computer (up to 8+ hours/day)
• Talking on the phone for extended periods of time
• Frequent use of hands/fingers for typing and operating a keyboard, mouse, and phone
• Ability to wear a headset for extended periods
• Vision sufficient to read computer screens and documents
• Hearing sufficient to understand customer conversations via phone
• Occasional walking or standing, depending on office layout or home setup
• Lifting up to 10-15 lbs., such as small office supplies or materials (optional; depends on setting)

Benefits

• This is a Monday - Friday 2:30-10:30 pm and Friday 12:00 pm-8:00 pm EST schedule