[Hiring] Bilingual Contractor Agent - Associate @Building Decarbonization Coalition

Role Description

The demand for qualified contractors to install cold-climate heat pump technology is rising in Colorado. Increased incentives from public and private sources are encouraging end-users to invest in heat pump technology. The Colorado heating, ventilation, and air conditioning (HVAC) industry has experienced an influx of services, resources, incentives, and programs dedicated to guiding contractors and consumers through the growing landscape of resources. However, this expansion has also led to an overload of administrative requirements and disjointed resources, creating barriers to efficient adoption.

To address these challenges, BDC created the Colorado Contractor Hub as part of a larger decarbonization initiative. The Contractor Hub is a streamlined resource for HVAC and home efficiency contractors to simplify the adoption of cold climate heat pump technology in their services. The Contractor Hub offers contractors a suite of free resources, provides a small business scaling program, and a training calendar. A team of “Contractor Agents” helps contractors navigate the Contractor Hub, rebate programs, and offers free tailored project management assistance.

The Bilingual (Spanish) Contractor Agent will provide services that will include (but not be limited to):

• Socializing the Contractor Hub to key contractor stakeholder groups (e.g., meetings, presentations, webinars, newsletter, etc.)
• Creating an onboarding and support video library highlighting the Contractor Hub functions and high-level overview of the suite of services provided both internally and by third-party vendors
• Facilitating meetings with contractor organizations, governments, utilities, and other entities

The ideal candidate brings a blend of bilingual communication and a customer service mindset. The Bilingual (Spanish) Contractor Agent must be a self-starter with strong attention to detail, comfortable managing multiple contractor relationships at once, and adept at interpreting evolving incentive landscapes.

The Bilingual (Spanish) Contractor Agent will report to the Associate Director of Colorado Contractor Hub and collaborate with BDC teams such as the Project Management Office, Digital Products, Partnerships, and Finance.

Qualifications

• Spanish speaker, fluent in English (written and verbal - practical/pragmatic) required
• 1-2 years of experience in a customer relationship management, program management, or technical education role with contractors, vendors, trades, utilities, nonprofit, government, or mission-driven organization
• Passion for sustainability, clean energy, climate solutions, decarbonization, and the electrification of built environments, preferred
• Customer service mindset rooted in trust, problem solving, agility, and continuous learning
• Experienced in cross-functional collaboration, coordinating with internal teams and external partners to align goals and maintain seamless communication
• Strong written and verbal communication skills, with the ability to convey complex ideas clearly to various audiences
• Experience with tools such as HubSpot, Asana, Zoom, Slack, Google Workspace, and Canva, preferred

Requirements

• Support socializing and delivering training and technical guidance on using the Contractor Hub
• Help develop and distribute educational and promotional materials focused on the Contractor Hub, cold-climate heat pump systems, rebate eligibility, and financing options
• Provide responsive, hands-on support via email, chatbot, and phone to troubleshoot Contractor Hub enrollment issues and assist with rebate applications
• Serve as a trusted advisor, walking contractors through complex processes such as application submissions and rebate collection
• Prioritize support for Small, Minority, Woman, and Disabled Veteran-owned (SMWDV) businesses when appropriate
• Co-create and translate outreach material, social media, slide decks, brochures, and other content
• Provide support for owning and updating contractor records in HubSpot CRM
• Track key performance indicators related to platform and web analytics, marketing campaigns, CSAT/NPS, and other metrics
• Contribute to the preparation of reports and presentations for internal teams and external stakeholders
• Collaborate with BDC colleagues to support BDC’s overall contractor platform, experience, and engagement efforts

Benefits

• The salary range for the Associate level position is $77,500 per year commensurate with experience
• Competitive benefits package including paid health insurance coverage
• Retirement benefits with company matching
• Unlimited flexible paid leave
• 12 paid holidays
• Access to professional development resources
• Much more

Commitment to Equal Employment

The BDC values diversity in all its forms and is committed to an inclusive and transparent recruitment process. We recruit and hire without regard to race, color, national origin, ancestry, sex, gender, sexual orientation, sexual identity, age, religion, creed, disability (actual or perceived), medical condition including genetic characteristics, marital status, domestic partnership status, citizenship, military service, height, weight, HIV/AIDS status, or any other characteristic protected by state or federal law or local ordinance. Black, Indigenous, and people of color and people of diverse backgrounds are strongly encouraged to apply.