[Hiring] Bilingual Commercial Complex Claims Adjuster: Auto Damage @Reserv

Role Description

We are seeking a highly organized and customer-focused Bilingual Transportation Physical Damage Claims Adjuster to join our team. You will be responsible for:

• Speaking to customers on the phone, educating and helping the customer work through their claim to the best possible outcome.
• Handling an inventory of claims and triaging critical claims.
• Delivering exceptional customer service.

If you bring strong analytical skills, excellent communication, and a passion for exceptional customer service to quickly achieve optimal claim results—we want to hear from you!

Qualifications

• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications).
• Minimum of 3-5 years of experience on commercial transportation claims, dealing with Third-Party PD/Total Loss.
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license.
• Willingness to obtain all licenses within 60 days, including completing any state required testing.
• Knowledge of state regulations, policy provisions, and standard operating procedures.
• Commercial experience necessary.
• Ability to analyze and evaluate claims data and make sound decisions based on established guidelines, policies, and procedures.
• Curious and motivated by problem solving and questioning the status quo.
• Desire to engage in learning opportunities and continuous professional development.
• Bilingual (fluent in Spanish and English).

Requirements

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests.
• Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action.
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim.
• Coordinate the repair of damaged vehicles and assist with rental reimbursement.
• Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss.
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures.
• Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority.
• Provide input for continuous development of claims guidelines, best practices, and process improvements.
• Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim.
• Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work.
• Work from anywhere to facilitate your work life balance.
• Apple laptop, large second monitor, and other quality-of-life equipment you may want.
• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role.
• Work toward reducing and eliminating all the administrative work from an adjuster role.
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment.