[Hiring] Bilingual Collection Specialist @Time Investment Co Inc

Role Description

Bilingual Collections Specialist - Remote

• Provide friendly payment service to loan holders from the comfort of home.
• Handle outbound/inbound calls from customers who are 30-120+ days delinquent.
• Set up repayment arrangements or answer general questions regarding loans.
• Utilize skip tracing and other methods to locate delinquent customers.
• Prepare and send correspondence to customers via email and text message.
• Use critical thinking skills to solve customer issues and suggest loan modifications.
• Create clear and concise account notes.
• Work independently to meet collection quality and quantity goals.
• Promote positive involvement with staff/customers/dealers.
• Support and live out the company’s Core Principles.
• Perform other miscellaneous duties as assigned.

Qualifications

• Fluent in English and Spanish.
• Minimum of high school diploma or equivalent.
• 2+ years of collections experience, including assisting customers via phone.
• Previous call center experience is a plus.

Requirements

• Available between 8am-8pm CST, with two late nights up until 8pm CST, and up to two Saturdays per month (9am-12pm CST).
• Excellent phone etiquette and typing skills.
• Patience and ability to stay calm in difficult situations.
• Detail-oriented and quick learner.
• Able to prioritize and make decisions.
• Ability to talk to customers while searching and entering information into a computer program.
• Proficient in Microsoft Outlook; experience with a CRM program is desired.

Benefits

• $1000 sign-on bonus after 90 days.
• 10% extra night and weekend shift differentials.
• Monthly bonus potential.
• Remote - Work-From-Home, including training period.
• Flexible work schedule.
• Computer equipment and headset provided.
• Paid Time Off, up to 80 hours the first year.
• Additional 8 hours Birthday Month PTO.
• Potential for additional 8-hour Volunteer PTO.
• Paid holidays with an additional floating holiday.
• Medical, Dental, Vision Insurance.
• Life Insurance, Short and Long-Term Disability.
• 401(k) contribution after the first 60 days; earn 4% company-match after 6 months.
• Tuition Reimbursement.
• Salary range $19.50-$25.00 per hour based on experience.