[Hiring] Bilingual Client Success Agent @The Credit Pros

Role Description

As a billingual (Spanish & English) client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home!

• Handle customer inquiries via phone, email, and chat per SOPs.
• Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations.
• Escalate and assign issues to relevant departments as needed.
• Log, review, and follow up on customer requests and resolutions.
• Investigate, research, and provide accurate solutions.
• Maintain and update customer records during interactions.
• Achieve KPIs for client-facing time, call quality, and occupancy.
• Address collections and billing inquiries, including payment plans, account balances, and overdue payments.
• Clarify charges, generate statements, and process billing adjustments.
• Handle service cancellations, applying retention strategies and resolutions.
• Complete cancellations training and apply retention strategies as part of daily responsibilities.

Qualifications

• Fully Bilingual/Native in Spanish & English communication.
• Knowledge of the United States credit industry including credit cards, line of credit, personal loans.
• Customer first orientation and being empathetic to their needs.
• Excellent communication skills and solution-oriented mindset.
• Hunger to learn and equip self with TCP’s technological suite.

Requirements

• Start Date: April 13, 2026.
• Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process.
• Works Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday post training.

Benefits

• An opportunity to become a part of leading US based credit repair service provider.
• Fulltime-Permanent role.
• 100% Remote Work + Great Work Environment.
• Base Salary: $5.5/hr or $953/month minimum.
• Paid Training: 01 Month Paid Training scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time).
• Employee development, Management training, coaching & upskilling.
• Flexible Accruing Paid Time Off.
• Company Holidays.
• Birthday Time Off.
• Eligible for health benefits after one (01) year of association.