[Hiring] Bilingual Client Service Representative @GRT Financial

Role Description

This role involves assisting clients with their debt settlement programs as a Client Service Representative.

• Takes incoming telephone calls from clients
• Makes outbound calls to clients providing updates and answering questions
• Responds appropriately to client concerns and questions
• Delivers accurate descriptions of product and/or service to clients
• Navigates computer systems to properly assist the customer and locate customer data or other electronic information
• Accurately documents client comments and status updates in CRM system
• Coordinates with other departments to request and provide client assistance as necessary
• Maintains a high level of service with clients and meets performance targets
• Develops and maintains a productive working relationship with team members
• Maintains a strong attention to detail

Qualifications

• Exhibits a passion and commitment to great customer service by consistently delivering excellent service to every client
• Intermediate typing and math skills to meet production needs of the position
• Exceptional verbal, written and interpersonal communication skills
• Experience in F.D.C.P.A. Guidelines a plus
• History of excellent time and attendance
• Collections experience a plus

Requirements

• Ability to communicate both verbally and in written format at a high level
• Effectively present information in one-on-one and group situations to customers, clients, and other employees of the organization
• Intermediate skills in Microsoft Word and Excel
• General knowledge of Microsoft Windows and Outlook

Benefits

• $16/hr. paid weekly
• Medical, Vision and Dental insurance per the company plan (First of the month following 30 days of employment)
• 401k/Retirement Benefit Options (See Summary Plan Description)
• Paid vacation in accordance with the Company PTO Policy
• 100% company covered life Insurance
• 100% company covered Short/Long-Term Disability
• Flexible spending accounts
• Employee Assistance Program (EAP)