[Hiring] Bilingual Client Intake Specialist @Law Offices of Sabrina Li

Role Description

We are seeking a proactive and detail-oriented Bilingual Client Intake Specialist to serve as a primary point of contact for clients while providing administrative support to our team. The ideal candidate should have fluency in Spanish and English, will excel in client communication, scheduling, organization, and coordination.

Key Responsibilities

• Serve as a primary point of contact for client calls, emails, and social media inquiries, providing professional Spanish-English bilingual support to ensure clear and effective communication.
• Screen inquiries, identify client needs, schedule consultations, and guide prospective clients through the intake process.
• Build rapport with clients, follow up on inquiries, and support the conversion of leads into retained clients, meeting monthly sales and consultation targets.
• Manage calendars, inboxes, communications, and deadlines while providing day-to-day operational support to the management team.
• Maintain accurate and up-to-date client records using CRM systems, including tracking interactions, follow-ups, and intake progress.
• Liaise professionally with clients, business partners, and third parties while maintaining strong working relationships.
• Collaborate closely with attorneys and team members to ensure smooth communication, efficient workflows, and a high level of client satisfaction.

Qualifications

• Minimum of 2 years of experience in client relations, customer service, administrative support, or a related role (required).
• Bachelor's degree in communications, business administration, or related field preferred.
• Fluent in Spanish and English, both written and verbal (required).
• Prior experience with a U.S.-based law firm, preferably specializing in immigration law (highly preferred).
• Familiarity with CRM software, virtual communication tools, and scheduling applications.
• Proficiency in Microsoft Office Suite, email management systems, and virtual collaboration tools.
• Strong interpersonal skills, attention to detail, and ability to multitask.
• Reliable internet connection and dedicated home office setup.
• Familiarity with communicating through social media platforms such as RedNote, WeChat, Facebook, Instagram, WhatsApp, and LinkedIn.

Working Hours

The standard working hours for this role are 8:00 AM to 5:00 PM Pacific Time (PST), provided that operational requirements do not necessitate an adjusted schedule.

Application Process

To better evaluate candidate skills prior to the interview phase, the application process may include a short video assessment simulating a role-specific scenario in addition to the standard application form.

Join our team as a Bilingual Client Intake Specialist and contribute to our mission of delivering exceptional client service while advancing your career in a supportive, professional environment.

Due to the high volume of applications we receive, contacting our offices by phone regarding this position is strictly prohibited. Any phone inquiries about application status will result in automatic disqualification from the hiring process. Our hiring team carefully reviews every submission and will contact qualified candidates directly.