[Hiring] Bilingual Care Management Support @Humana

Role Description

As a Bilingual Care Management Support Assistant, you will help members take the next step toward better health and well-being by:

• Engaging members by phone to encourage participation in care management programs.
• Completing required assessments and questionnaires to help identify health risks, care needs, and opportunities for clinical team follow-up.
• Assisting members who need support scheduling doctor’s appointments or connecting with appropriate care resources.
• Identifying and helping address barriers to preventive screenings, benefits, and health-related services.
• Supporting members in understanding, retaining, and accessing benefits that contribute to their overall health and well-being.
• Managing both inbound and outbound calls in an auto-dialer environment while documenting member information.

Qualifications

• Bilingual proficiency in English and Spanish, with the ability to pass required language proficiency assessments in both languages.
• Minimum of 1 year of experience managing high-volume inbound and outbound calls.
• Experience meeting documented productivity, quality, or service performance metrics.
• Experience navigating, documenting, and updating member or customer information across multiple applications, programs, and platforms.
• Experience using Microsoft Word, Excel, Teams, and Outlook to complete daily work tasks, manage communications, track information, and maintain accurate documentation.
• Ability to work a scheduled 8-hour shift, including a 1-hour lunch, between 11:00 AM and 8:00 PM EST as assigned.

Requirements

• Attendance is vital for your success; no time off will be allowed during the 2-week training period.
• Management must approve time off during the first 90 days ahead of time.
• Extended hours may be required, including occasional mandatory overtime to include evenings and weekends.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off, including paid time off, company and personal holidays, paid parental and caregiver leave.
• Short-term and long-term disability.
• Life insurance.
• Many other opportunities for personal wellness and smart healthcare decisions.

Company Description

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it.