[Hiring] Bilingual Call Center/Sales Coordinator @Mangone Law Firm

Role Description

We’re looking for enthusiastic and talented Sales Coordinator to join our dynamic team!

Qualifications

• Minimum 2 years of experience as a Sales Coordinator in BPO or Sales Call Center.
• Bilingual (Spanish / English) – fluent in speaking and writing (B2 level).
• Experience with HubSpot CRM.
• Sales Team Leadership: Proven experience coordinating and motivating sales teams, preferably in remote environments.
• Conversion Management: Track record in implementing strategies to increase lead-to-sales conversion rates.
• Strategic Operational Planning: Designing quarterly goals (Sales Boulders) and managing high-availability schedules.
• Sales Coaching: Execution of daily training programs based on high-performance methodologies, such as Cardone.
• Lead Quality Control: Supervision of the client acquisition flow and prospect classification (Lead Scoring).

Requirements

• Leadership and Coaching: You will execute daily coaching programs and follow-up meetings to motivate the team to exceed their commercial targets.
• Funnel Optimization: You will implement strategies to raise the monthly conversion rate by at least 5 percentage points.
• Lead Quality Oversight: You will ensure that 90% of prospects advancing to consultation are properly qualified, working hand-in-hand with the Marketing team.
• Missed Call Mitigation: You will serve as the "Guardian of the Phone," actively reviewing and mitigating missed calls from potential clients to ensure no one goes unanswered.
• Data Mastery: You will design and present weekly KPI dashboards and quarterly "Sales Boulders" to guide strategic decision-making.

Benefits

• A competitive compensation: base payment per hour (10-18USD) plus incentives (depending on work experience), and hourly rate increase after the first six months, depending on performance.
• Ongoing professional development opportunities for you to strengthen your skills and grow in your career.
• A dynamic and challenging work environment, where your talent will be valued and recognized.
• The opportunity to make a positive impact on people's lives, helping them achieve their dreams of a better life in the United States.
• Paid Time Off after twelve months tenure.