[Hiring] Bilingual Call Center Representative / Member Liaison @Healthcare Financial, Inc.

Role Description

In this essential role, you’ll manage a caseload of pending Social Security applications, ensuring that all required documentation and information are collected to move each case toward a successful approval.

• Manage and monitor a caseload of pending Social Security applications daily.
• Act as a liaison between members and government agencies, conducting outreach via phone calls and letters.
• Follow up with agencies to obtain status updates and advocate for expedited decisions.
• Prioritize tasks using reports and queries to meet performance benchmarks.
• Escalate complex or aging cases when necessary and recommend solutions.
• Provide excellent customer service by educating and counseling members about the Social Security application process.
• Accurately maintain demographic and case information in a proprietary database.
• Prepare documentation for appeals in case of application denial.
• Assist with team training, cross-training, and continuous improvement initiatives.
• Participate in departmental projects and committees as assigned.

Qualifications

• Bachelor’s degree in a related field or equivalent combination of education and experience.
• 1+ years of customer service or call center experience, preferably in healthcare.
• Familiarity with medical terminology and health insurance, preferred.
• Bilingual in English and Spanish, Portuguese, Vietnamese, Chinese, Russian are highly encouraged to apply.
• Strong written and verbal communication skills; active listening a must.
• Proficiency in Microsoft Office, data entry, and CRM/database systems.
• Exceptional organizational skills and attention to detail.
• Ability to handle a high volume of outreach calls and manage multiple priorities.
• Emotionally mature with the ability to interact with a vulnerable population.
• Willingness to work flexible hours 11-7 pm or 12-8 pm shifts and contribute to a team-driven environment.
• Remote options are available M-F 40 hours per week.

Benefits

• Your work will directly impact the lives of low-income and disabled individuals, improving their access to vital benefits and services.
• Work with a supportive team dedicated to the same cause and share your ideas to create positive change.
• We value diversity and foster an inclusive work environment.
• We encourage personal and professional development and provide opportunities for advancement within the organization.
• Enjoy a competitive salary package with benefits.
• Remote or Hybrid work options.

Salary Information

Our Massachusetts based starting salary for this role ranges from $42K-$45K annually. The salary range does not reflect total compensation which includes base salary, benefits and other options.

EEO Statement

HFI is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. HFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. HFI will not tolerate discrimination or harassment based on any of these characteristics. HFI encourages applicants of all ages.