[Hiring] Bilingual Call Center Customer Service @MMC Group

Role Description

We are seeking Bilingual Customer Service Representatives I, Spanish to support a remote customer service program. This role is ideal for candidates who are professional, reliable, customer-focused, and comfortable assisting callers in both English and Spanish.

• Provide customer service support in a remote call center environment
• Assist callers with questions, account information, program details, and general inquiries
• Communicate clearly and professionally in both English and Spanish
• Document calls and customer interactions accurately
• Follow established procedures, scripts, and compliance guidelines
• Maintain professionalism, confidentiality, and quality standards
• Participate in and successfully complete the required 3-week training program

Qualifications

• Bilingual fluency in English and Spanish required
• Prior customer service, call center, healthcare, benefits, or administrative support experience preferred
• Strong communication, listening, and data entry skills
• Ability to work remotely with reliable internet and a professional workspace
• Dependable attendance and punctuality are required

Requirements

• Must be available for training Monday through Friday, 9:30 AM to 6:00 PM EST
• Must be available to work during operation hours from 9:30 AM to 6:00 PM EST
• Maryland residency strongly preferred

Benefits

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits