[Hiring] Bilingual Automotive Technical Specialist @OPENLANE

Role Description

We are seeking a Bilingual Automotive Technical Specialist-Remote for our Claim Resolutions team—a role designed for a professional with a strong background in hands-on automotive diagnostics and customer relations. You will act as a bridge between technical vehicle assessment and fair dispute resolution, applying your real-world experience to a corporate environment. As a key member of the Arbitration team, you will be responsible for investigating and resolving claims by grounding your decisions in the physical facts of a vehicle's condition. This position moves beyond procedural review, empowering you to use your diagnostic acumen and service experience to make sound, evidence-based judgments.

Qualifications

• Bilingual in English and French
• Minimum of 2 years of hands-on experience in the automotive industry (e.g., Service Technician, Service Advisor, Damage Estimator, Body Shop)
• Outstanding customer service orientation with excellent communication abilities
• A positive attitude, exceptional follow-up skills, basic computer literacy, and a strong commitment to teamwork
• Superior conflict resolution, negotiation, and communication skills (both written and verbal)
• Proficiency in utilizing CRM software to effectively manage customer interactions and maintain accurate records

Requirements

• Technically Proficient: Ability to analyze inspection reports, photos, and customer descriptions to identify mechanical or cosmetic issues
• Customer Focused: Skilled communicator who can translate complex technical issues into clear, understandable terms
• Analytical: Methodically review complex cases, leveraging technical knowledge and adherence to policy
• Fair: Navigate disputes to present unbiased and technically sound case resolutions
• Available to work in the EST Time Zone from 8:30 AM - 5:00 PM

Benefits

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement