Associate Operations Specialist

• You are self-motivated and ready to “roll up your sleeves." While you are an independent contributor, you are also collaborative. You can spearhead a project and see it through from start to completion.
• As a team player, you navigate cross-functional teams and work well with team members in other business units and departments toward a common goal.
• An Innovator — you see gaps in current processes or workflows as an opportunity to improve and try something new.
• A lifelong learner and always seeking out opportunities to learn and upskill, you understand the importance of thorough and secure screenings and are interested in the Human Capital sector and the confluence of people, process, and technology.

• Initiating a range of background checks through various third-party services and our own internal systems
• Communicating effectively with companies, educational institutions, and professional bodies across the EMEA region via email and telephone.
• Processing check results in accordance with client requirements.
• Collaborating with clients and candidates to resolve any process related issues. 
• Conduct analysis of candidates’ backgrounds
• Reviewing case files to ensure high-quality, accurate and efficient service.  
• Responding to incoming emails, calls, and requests promptly
• Obtain feedback to maintain quality control
• Work in a multicultural, team oriented, performance-driven environment
• Complete mandatory technical and on-the-job training, including GDPR and privacy training. 
• Operate in accordance with all policies and procedures, ensuring compliance with data protection and privacy legislation.
• Demonstrating company values and fostering a positive culture.
• Undertaking other relevant duties within the team

• Bilingual in English and either Portuguese, Spanish, Romanian or German.
• Excellent data entry skills with a keen eye for detail and quality, ensuring all process delivery, data compliance and eligibility rules are adhered to
• Effective prioritization of conflicting tasks and the ability to manage your own time to reflect team priorities and business requirements
• PC literate, including full use of Microsoft Office products
• Flexible and adaptable
• An individual that takes ownership of problems and uses initiative to proactively identify and resolve customer challenges
• The desire to learn, grow and embrace change in a technologically advanced environment
• Supports others and puts people first, working effectively both as an individual and as a wider team member.
• Behaves consistently with clear personal values that complement those of the organizations culture
• Action orientated individual, self-motivated and an awareness of the need for urgency

• Health & Wellbeing: Medical, Vision, Employee Assistance Programme.
• Personal Financial Planning: Pension with employer contribution, Life Assurance and Financial and Legal Helpline.
• Personal & Family Leave: Holidays (PTO), Enhanced Maternity Leave, Sick Pay.
• Career Development: Mentoring Programme, SOAR Programme (Manager development), and Annual Performance Reviews.

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Experience Requirements