[Hiring] Bilingual Associate Call Center Representative @Duke Energy Corporation

Role Description

This role involves building an exciting, rewarding career with Duke Energy and playing an integral part of customer success and satisfaction as an Associate Call Center Representative.

• High degree of accountability for individual performance in customer satisfaction, quality, and productivity.
• Consult with customers on billing inquiries, service orders, trouble calls, and various other needs.
• Participate in on-call rotation.
• Promote sales of available products and services, as appropriate.
• Build genuine connections with customers and act as an ambassador for the Duke Energy brand.
• Perform other duties as assigned, including work on special projects.

Qualifications

• High school diploma or GED completed at the time of application submission.
• One year of customer service experience (may include call center, hospitality, retail, etc.), either by phone or face-to-face communications.
• Must be bilingual and fluent in Spanish and English, with the ability to read and translate from English to Spanish.

Requirements

• Direct call center experience of 3+ years is preferred.
• Bachelor’s degree or associate's degree.
• Willingness to work in an environment that requires 100% phone-based customer interaction.
• Effective listening and communication skills, with the ability to interact with customers in a professional, courteous, and empathetic manner.
• Experience multi-tasking and working with various technologies using multiple monitors, screens, applications, etc.
• Ability to handle and protect confidential information and act with integrity.

Benefits

• Paid Time Off, holidays, and sick leave.
• Health, Dental, and Vision Insurance.
• 401K plan with company match.
• All necessary equipment provided.

Pay

• The pay rate is $20 per hour (non-negotiable).
• Annual and sales incentives provided based on performance.
• Bilingual specialists receive an additional premium of $1 added to their hourly rate of pay.

Start Date

• The start date for this posting is Monday, 3/16/26. Later cohort start dates may be considered based on business needs.

Training Details

• Training will start on the start date and will last the first 10 weeks, Monday - Friday from 8:00 AM to 4:30 PM EST.
• Required first day onsite attendance at a Duke Energy call center location.
• Training is held remotely after first day onsite attendance.
• No allowance for vacation time or absences during the 10-week training period.
• Continued employment contingent on successful completion of the training program.

Working Conditions

• Work will be performed remotely, but candidates are expected to live within a reasonable commute of a Duke Energy call center facility.
• Work will be performed during hours of operation: Monday - Friday, 7:00 AM – 7:00 PM EST.
• Hours of operation may include weekends and overnight shifts for Charlotte, NC only.
• Mandatory overtime and storm duty calls during times of inclement weather or other major events.
• Access to reliable high-speed internet and a quiet work environment is required.

What to Expect: Steps in Duke Energy’s Hiring Process

• Duke Energy Customer Care Assessment – required time-sensitive completion of online test.
• Assessment includes a video introduction; access to a camera is required.
• If selected, candidates will be contacted for a 30-45-minute mandatory video interview through Microsoft Teams.
• Candidates who accept the employment offer will be required to complete and pass a Duke Energy background check and drug test.