[Hiring] Benefits Representative @Globe Life AIL - McQuade Organization

Role Description

We are actively seeking Entry-Level Benefits Representatives to join our expanding team. In this role, you’ll be the first point of contact for clients seeking support with their benefits packages.

• Assist current clients via phone and online platforms with account inquiries and product guidance.
• Provide accurate, easy-to-understand information about benefit plans, coverage, and eligibility.
• Support clients through benefits enrollment, changes, and troubleshooting.
• Keep documentation and support resources up-to-date for both internal teams and clients.
• Help identify client needs and offer appropriate product solutions.
• Collaborate with internal teams to resolve issues and improve service delivery.
• Stay informed on industry trends, company updates, and benefit regulations.

Qualifications

• Strong communication and active listening skills.
• A customer-first attitude and genuine desire to help others.
• Self-motivated with the ability to work independently and in a team setting.
• Detail-oriented and able to manage multiple priorities effectively.
• Basic computer skills, including comfort with tools like Zoom and CRM platforms.
• Flexible, coachable, and eager to learn and grow.

Requirements

• High school diploma or equivalent (college degree a plus).
• Previous customer service or administrative experience is a bonus, but not necessary—we’ll train you!

Benefits

• Comprehensive on-the-job training and mentorship.
• A supportive, inclusive work culture.
• Clear pathways for career advancement.
• The opportunity to make a positive impact every day.