[Hiring] Benefit Guidance and Outreach Navigator @GEHA Health

Role Description

As a Benefit Guidance and Outreach Navigator, you will be essential in growing G.E.H.A membership by educating our prospective members about G.E.H.A Health plan offerings and guiding them through health plan selection. This position is also responsible for conducting outreach to our consumers, members, and prospective members about available benefits, ensuring they understand and how to navigate their policies.

Duties and Responsibilities

• Drives membership growth by providing consultation and navigation about G.E.H.A medical and dental plans to newly hired or newly eligible postal and federal employees and retirees.
• Supports consumers via a mix of virtual and direct to consumer channels, like video conferencing, phone, chat, email, and attend/host in-person events.
• Conducts virtual presentations, new employee orientations, and conferences throughout the year to groups of federal employees on G.E.H.A medical and dental plans. Topics may include new hire benefits and retiree benefits related to Medicare.
• Fields inbound calls from ABOs regarding requests for materials and/or events.
• Via outbound calling, pursues and engages with qualified leads/prospective members and ABO’s for Open Season support.
• Provides support, conducting outreach educating our members and prospects about available benefits, ensuring they understand and how to navigate their policies.
• Supports various projects, events, and outreach activities, including community events, workshops, and other prospect and member engagement opportunities.
• Captures and documents all consultation details in systems in compliance with training, quality metrics, and conflict of interest standards.
• Upholds G.E.H.A Core Values; embraces, promotes, and engages in other membership growth, retention related duties as assigned.

Qualifications

• Associate's degree in healthcare, business, nonprofit, or related fields. Additional years of experience will be considered in place of education.
• Minimum of 2 years of relevant experience (e.g., customer service, education, public speaking, managing details, outreach, health care, social work).
• Minimum of 2 years of experience as a health insurance or similar role in a healthcare setting.
• Working knowledge of Microsoft Office programs, including Word, Excel, and PowerPoint, with the ability to perform tasks ranging from basic to moderately complex.
• Outstanding verbal and written communications skills required.
• Must be able to work remotely and independently, as well as the ability to collaborate with members of a team.
• Must be dependable and adaptive to change and meet deadlines.
• Requires strong diligence and effective time management skills.

Preferences

• Bilingual in Spanish.
• Flexibility to work weekends and/or evening hours (especially during open enrollment from November 1st – December 15th).
• Must reside in Kansas City metro.

Work-at-home requirements

• Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office.
• A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required.
• Latency (ping) response time lower than 80 ms.
• Hotspots, satellite, and wireless internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Benefits

• Competitive pay/salary ranges.
• Incentive plan.
• Health/Vision/Dental benefits effective day one.
• 401(k) retirement plan: company match – dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution.
• Robust employee well-being program.
• Paid Time Off.
• Personal Community Enrichment Time.
• Company-provided Basic Life and AD&D.
• Company-provided Short-Term & Long-Term Disability.
• Tuition Assistance Program.