[Hiring] Behavioral Health Advocate @Cigna Healthcare

Role Description

This role involves helping people access needed care as a Behavioral Health Customer Service Advocate in an inbound call center environment.

• Take back-to-back phone calls from members and providers (calls last about 8-10 minutes)
• Triage and conduct intake for risk of harm and substance use concerns
• Communicate eligibility, assist with scheduling appointments and providing referrals, quote benefits, and advise on authorization requirements
• Utilize resources and independent judgment to deliver accurate information, exceptional service, and resolution on the first call
• Collaborate with matrix partners and coordinate seamless handoffs to clinical teams for timely support
• Navigate multiple systems and applications across multiple screens while on calls (sometimes up to 9 programs at once)

Qualifications

• Bachelor’s degree in psychology, social work, or a related field, or a bachelor’s degree in another field plus 2+ years of behavioral health experience
• Customer service experience
• Strong time management and multitasking abilities
• Proficiency with typing and PC usage

Requirements

• Must remain at your workstation while handling calls from a phone queue
• Training schedule: Monday-Friday, 8:30 AM-5:00 PM CST
• Work schedule: a permanent 8-hour shift between the hours of 7am-7pm CST will be offered based on business need
• Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload if working from home

Benefits

• Hourly rate of 19 - 29 USD / hourly, depending on relevant factors, including experience and geographic location
• Eligible to participate in an annual bonus plan
• Comprehensive health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one
• 401(k) with company paid life insurance
• Tuition reimbursement
• A minimum of 18 days of paid time off per year and paid holidays