[Hiring] Baggage Coordinator PT @Sun Country Airlines

Role Description

Sun Country Airlines is seeking a Baggage Coordinator PT responsible for the full life cycle of lost and/or delayed baggage. These responsibilities include customer service, tracking, and reuniting lost and/or delayed baggage and/or items with their owner.

• Provide exceptional customer service written and verbally to customers related to lost and/or delayed baggage.
• Communicate status updates to customers regarding delayed luggage or claims process.
• Process applicable claim forms to ensure lost and/or delayed baggage is properly documented.
• Manage lost, delayed, and baggage left on board to resolve claims in a timely manner.
• Assess financial vs. service cost in returning delayed baggage/item.
• Update tracing and reservations software for awareness for all internal departments, other carriers, and baggage team on customers' claims.
• Update reports pertaining to lost and/or delayed baggage and/or items.
• Appropriately document and track physical inventory, exercising care and privacy.
• Provide exceptional customer service when contacting customers to provide status or collect information to resolve claims.
• Any other duties assigned by management.

Qualifications

• Previous Customer Service experience.
• Demonstrated strong problem-solving abilities.
• Ability to be self-motivated and a team player in a fast-paced environment.
• Strong communication (verbal and written), organization, and problem-solving skills.
• Ability to manage multiple tasks while meeting deadlines.
• Microsoft Office Suite and familiarity with airline applications.
• Must have the ability to work flexible work hours including availability to work nights, holidays, and weekends.

Requirements

• Prior airline experience (preferred).

Benefits

• Starting day one free standby and discounted travel privileges for employees, family, & friends.
• 401(k) match.
• Paid Sick Time Off.
• Employee Assistance Program including counseling for employees and their family.