[Hiring] B2B Support @TAXWELL

Role Description

This role will primarily support TaxAct as the organization helps everyday Americans file their taxes. We seek to build a team of experts in tax and technology who are customer advocates and have the mindset to reimagine the services our customers receive.

As a seasonal B2B Support agent, you will play an important role in delivering a delightful experience that unlocks every tax advantage for our customers by leveraging your customer service, technical, and tax expertise along with your exceptional communication and interpersonal skills.

Essential Duties & Responsibilities

• Responsible for support operations for the TaxAct Professional product lines through phone and email.
• Scope of support includes:
  • Program connectivity
  • Program compatibility
  • Program navigation
  • Program usability
  • Program installation
  • General product knowledge
• Responsible for support operations for the TaxAct Online and Download Business product lines.
• Provide backup support for Professional Sales as needed.
• Provide professional and friendly support to all external and internal customers.
• Troubleshoot and research customer issues and communicate them to your supervisor for a quick resolution.
• Provide timely phone and email support responses to TaxAct customers.
• Communicate trending issues to management.
• Propose needed responses for the knowledge database based on customer interactions.
• Routinely promote teamwork and foster collaboration.
• Convey a professional and positive image internally and externally.
• Cross train and assist on different queues as needed to support overall operation and business demands.
• Additional job duties as needed.

Qualifications

• TaxAct Professional user strongly preferred.
• Bachelor’s degree in accounting or computer-related field or equivalent education, training, or work experience preferred.
• 2 plus years of tax preparation experience or equivalent preferred.
• A minimum of 2 years of experience with Internet browsers & Microsoft Windows operating systems.
• B2B experience a plus.
• Excellent written and verbal communication skills.
• Attention to detail.
• Ability to multitask.
• Strong problem-solving skills.
• Excellent time management skills.
• Helps to maintain a positive work environment.
• Typing skills – 25+ WPM required.
• Must have (or be willing to obtain) a private, dedicated hardwired internet connection.

Company Description

At Taxwell, we believe our work benefits from the diverse perspectives of our employees. As such, Taxwell welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment. At Taxwell, you can expect a supportive, open, and inclusive atmosphere and a team that values your contributions.

Taxwell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, veteran status, and any other status protected under applicable law.

If you need assistance or accommodation due to a disability, you may contact us at [email protected] or by calling 828-349-5887 to speak with a member of the HR Talent Acquisition team.