[Hiring] Automotive Technical Support Specialist @TekWissen

Role Description

We are seeking experienced and customer-focused Automotive Technical Support Specialists who are fluent in French Canadian and English to join our growing team in client location. In this role, you will provide technical diagnostic assistance and support to dealership technicians by responding to inbound calls and technical inquiries. The ideal candidates will have hands-on automotive repair experience, strong troubleshooting abilities, excellent communication skills, and a passion for delivering outstanding customer service. This is an excellent opportunity for automotive professionals looking to transition into a technical support and diagnostic assistance environment.

Key Responsibilities

• Handle inbound technical calls and support tickets from dealership technicians.
• Provide automotive diagnostic guidance and troubleshooting assistance.
• Research vehicle repair information using internal databases and technical resources.
• Follow a structured six-step diagnostic process to identify and resolve technical issues.
• Manage and follow up on open tickets to ensure timely resolution.
• Maintain accurate documentation and update ticket statuses.
• Communicate product concerns and technical findings to Quality, Engineering, and Technical Advisor teams.
• Maintain high levels of customer satisfaction through accurate and timely technical support.
• Collaborate with internal teams to improve diagnostic processes and service quality.

Qualifications

• High School Diploma or GED equivalent.
• 1–2 years of automotive repair experience, OR a Bachelor's Degree, OR an Automotive Technical Trade School Certificate or equivalent relevant experience.
• Fluent in French Canadian and English, including strong verbal, reading, and writing skills.
• Strong automotive troubleshooting and diagnostic knowledge.
• Excellent communication, customer service, and problem-solving skills.
• Basic computer proficiency and familiarity with Microsoft Office applications.

Preferred Qualifications

• 1–3 years of experience with EV, BEV, PHEV, or hybrid vehicle technologies.
• ASE Certification (or willingness to obtain certification within the first six months).
• Experience with automotive diagnostic equipment and repair tools.
• Familiarity with dealership information systems and technical databases.
• Knowledge of Tier 1 OEM supplier North American vehicle brands and product lines.
• Previous automotive dealership, service center, or technical call center experience.

Requirements

• Fluent in French Canadian and English.
• Strong troubleshooting abilities.
• Excellent communication skills.
• Passion for delivering outstanding customer service.

Benefits

• 12 Months (Potential Extension).
• Temporary Assignment.
• Remote Work.
• Shift Timings: Monday–Friday, 8-hour shifts between 8:00 AM and 11:00 PM EST; occasional Saturday shifts between 9:00 AM and 6:00 PM.

Company Description

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.