[Hiring] Auto Damage Claims Supervisor @GM Financial

Role Description

Working at General Motors Insurance is a chance to help reinvent what insurance feels like for GM drivers — standing at the intersection of the larger GM enterprise and a growth business focused on safeguarding the GM consumer and their vehicles. Inside the enterprise, General Motors Insurance is a strategic growth initiative, which means your ideas directly shape the blueprint of an emerging business and its momentum.

Powered by unique insights from GM’s connected technology, you’ll transform vehicle and driving insights into a seamless, connected user experience that rewards safer driving and simplifies every step—from quote to policy servicing to claims.

You’ll collaborate across GM’s ecosystem of companies, build products and processes at the foundational phase of a rapidly scaling organization, and see your work land in the hands of real customers fast. It’s the kind of environment where curiosity and execution thrive together: experiment, iterate, and ship solutions that reduce the total cost of ownership while elevating confidence on the road.

This position will be posted until filled. There are 2 roles available.

Schedule: Monday - Friday. Candidates will be assigned either an 8:00 a.m.-5:00 p.m. CST shift OR a 10:00 a.m.-7:00 p.m. CST shift based on business needs.

Responsibilities

• Inspire and lead team in a manner that effectively maximizes business results and employee satisfaction.
• Oversee and manage a team of claims adjusters, providing guidance and support throughout the claims process.
• Develop, implement, and execute behavioral based coaching techniques to maximize individual and team productivity and performance.
• Coach, mentor, and teach Auto Damage Adjusters to support their continued growth and improvement.
• Consistently work to develop all Adjusters.
• Serve as an expert resource to representatives and colleagues regarding auto damage team processes and procedures.
• Review and evaluate auto damage claims, ensuring accuracy and adherence to company policies and procedures.
• Foster a cooperative environment and empower individuals by supporting an open forum for innovation, change, growth, and sharing of knowledge and skills.
• Conduct performance evaluations and provide ongoing training and development opportunities for Claims Adjusters.
• Monitor claim activities, identify trends or areas for improvement, and implement strategies to enhance claims handling efficiency and customer satisfaction.
• Maintain a strong working knowledge of insurance regulations, industry trends, and best practices to ensure compliance and optimal claims management.
• Use established monitoring systems to QA, monitor, and evaluate performance.
• Generate appropriate action plans to enhance and improve performance of under-performing representatives.
• Effectively use reward and recognition tools to drive business results and associate satisfaction.
• Identify and implement strategies that will enhance the customer experience and improve productivity and performance.

Qualifications

• Knowledge and understanding of the insurance industry, including advanced understanding of personal lines auto claims.
• Knowledge surrounding common industry claims systems and vendor products (ex Guidewire, Copart, ARMs, ISO, etc.).
• Must have a passion for providing outstanding Customer Service.
• Possess strong leadership skills, including the ability to influence others, develop team members, and manage change and conflict.
• Excellent oral and written communication skills and proven interpersonal skills necessary to interact effectively with customers and employees at all levels within the organization.
• Demonstrated ability to link specific activities to desired results.
• Strong knowledge of insurance policies, coverage, and claims settlement procedures.
• Ability to thrive in a collaborative environment with an eagerness to share ideas and support others.
• Effective analytical and problem-solving skills, with the ability to assess liability and coverage accurately.
• Attention to detail and ability to handle multiple tasks in a fast-paced environment.
• The ability to be resilient, bounce back from setbacks, and keep pushing forward with a positive attitude.

Requirements

• High School Diploma or equivalent required; Bachelor’s Degree in a related field preferred.
• 5+ years of auto claims handling experience required.
• 3+ years of customer service experience required.
• Previous total loss and/or coverage and liability leadership experience preferred.
• Prior experience in coaching, training, and/or mentoring individuals preferred.

Licenses

• Must obtain, hold and maintain a current Property and Casualty (P&C) or Personal Lines License in at least (1) US State required.
• Insurance designation (CPCU, SCLA, etc.) preferred.

Benefits

• Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Compensation

• Competitive pay and bonus eligibility.
• The base range for this role is: $73,500 - $147,000.
• This role is eligible to participate in a performance-based incentive plan.
• Full time employees are eligible to participate in health benefits on day one of employment.