[Hiring] Authorizations Lead @Modivcare

Role Description

This role is responsible for obtaining and processing authorizations from third-party and government payers while serving as a primary liaison to ensure a positive client service experience. It ensures the integrity and accuracy of authorization documentation and coordinates resolution efforts across various teams.

• Engages with clients to secure timely authorizations.
• Oversees the entry and validation of all authorization forms, ensuring high-quality data integrity.
• Coordinates resolution of service issues by communicating across teams and leadership levels.
• Designs, generates, and distributes standard reports on authorization status and financial implications for relevant leadership groups.
• Leads resolution of logistical or clerical issues related to patient records, authorizations, or billing.
• Maintains confidentiality of all client information.
• Demonstrates professionalism in all interactions and communications.
• Reads and comprehends posted notices, communications, and policies.
• May lead projects and perform other duties as assigned.

Qualifications

• High School Diploma required.
• Four (4) plus years of customer service experience, or equivalent combination of education and/or experience.
• Exceptional written and verbal communication skills.
• Strong leadership capabilities with attention to detail and accuracy.
• Knowledge of insurance payer reimbursement practices in New York.
• Ability to prioritize and manage time effectively to maintain productivity.
• Ability to perform effectively under pressure.
• Proven success working with individuals from diverse backgrounds and contributing to an inclusive workplace culture.

Requirements

Salary: $21.64 - $27.00/hr

Benefits

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post-Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)