[Hiring] Authorization Representative @Connect America

Role Description

Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America’s largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners.

• Handle inbound and outbound calls
• Providing excellent customer service
• Requesting authorizations for all State funded/Medicaid type agencies
• Follow up on any outstanding authorizations or prebilling issues by either:
• Using websites or portals
• Outbound phone calls, emails or faxes
• Data Entry - client information as needed into different portals
• Support to other team members when/where is needed
• Scanning documents
• Communicating daily numbers along with any delays in deadlines with the Supervisor
• Maintain confidentiality of all information with the Business office
• Perform other duties assigned by the Supervisor Manager

Qualifications

• High School diploma and/or GED
• Requires 1-3 years’ experience in call center and/or customer service-related position
• Requires 1 or more years in billing/office side of healthcare industry
• Working Knowledge of MS Word, Excel and Outlook
• Strong verbal and written communication skills

Requirements

• Connect America is a drug-free workplace and an Equal Opportunity Employer.
• We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.