[Hiring] Associate Support Engineer @KeyData Cyber

Role Description

Are you an ambitious problem-solver ready to take your first step into the consulting world? This is your chance to work on real client projects, develop practical solutions, and make a meaningful impact from day one. We’re looking for a driven, detail-oriented Associate Support Engineer to join our collaborative and fast-paced Managed Services team!

Location: Canada, Remote

Employment Type: Fixed-Term Contract (6 months)

Vacancy Status: High Priority, Immediate Opening: This position is currently available, and hiring is underway.

Responsibilities

• Assist with technical support:
  • Help troubleshoot and resolve support tickets related to PAM deployments, including system configurations, safe management, user lifecycle management, and integration support.
• Monitor system health:
  • Support ongoing monitoring of logs, alerts, and incident dashboards; escalate issues to engineering or managed-services teams as needed.
• Knowledge-based development:
  • Collaborate in creating and maintaining internal documentation and customer-facing guides for onboarding, troubleshooting SOPs, and FAQ updates.
• Participate in onboarding:
  • Assist in sandbox environment setups for new clients and contribute to pilot deployments under senior guidance.
• Shadow engineering activities:
  • Observe and support deployment and integration tasks (e.g. CyberArk, BeyondTrust) and take part in internal training sessions.
• Collaborate cross-functionally:
  • Work closely with Engineering, Managed Services, and Sales to relay client feedback, document recurring issues, and propose technical improvements.

Qualifications

• Bachelor’s or master’s degree in computer science, Computer Engineering, Management Information Systems, or equivalent experience.
• Exposure to Windows and Linux platforms and Network infrastructure including firewalls is a plus.
• Some exposure to IAM/PAM tools, security frameworks (e.g., NIST, ISO 27001), or scripting languages (bash, Python, PowerShell) is a plus.
• Familiarity with Authentication, Active Directory, and basic networking (TCP/IP, DNS).
• Exceptional analytical, problem-solving, and communication skills.
• Team-oriented and eager to learn in a fast-paced consulting environment.
• Prior experience in cybersecurity or in technical support/administrative support roles.

Requirements

• Working Hours: This role follows Eastern Standard Time (EST) hours, from 3:00 PM to 12:00 AM.

Benefits

• Compensation: The hourly rate for this position is $20–$25 CAD per hour. This is a 6-month, full-time contract role, working 40 hours a week.
• At KeyData Cyber, we are committed to fair and competitive compensation. We regularly benchmark across positions, industries, sectors, and experience levels, ensuring our approach recognizes each person’s unique strengths, contributions, and the value they bring to the organization.