[Hiring] Associate Support Consultant @Veradigm

Role Description

As a Customer Service Representative, you will respond to incoming calls, emails and chats from our everyday users - doctors. You will use creative problem-solving skills in a fast-paced call center environment and provide excellent customer service to ensure our doctors utilize our platform effectively.

• Provide live chat, email and phone service to Practice Fusion’s EHR community
• Be the platform expert and educate doctors and their staff on the functionality and use of the Practice Fusion EHR
• Maintain high levels of customer satisfaction by providing fast and accurate responses
• Be a champion of change management with both internal and external customers
• Document and manage customer interactions in our Salesforce CRM system
• Support leadership and actively contribute to key business initiatives
• Be an ambassador for culture and company; driven to create promoters and evangelists for Practice Fusion
• Identify trends and offer feedback to improve systems and processes to enhance customer satisfaction and engagement with our platform

Qualifications

• Bachelor's Degree preferred
• Previous customer service experience
• Creative and effective problem-solving skills
• Excellent written and verbal communication skills
• Friendly, patient and professional phone demeanor
• Dependable with the ability to work in a fast-paced environment

Requirements

• Capable of working in a remote setting currently
• Can work 11:00am - 8:00pm EST

Compensation Range

$41,006-$54,334

Benefits

Veradigm offers a comprehensive compensation and benefits package, including:

• Holidays
• Vacation
• Medical, dental, and vision insurance
• Company paid life insurance
• Retirement savings