[Hiring] Associate, Payroll Client Services @Global HR Solutions & Employment Tools for Distributed Teams

Role Description

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams.

With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

What this job can offer you

• An opportunity to continue building and advancing your career in payroll and customer service, within a fast-paced, innovative company.
• Contribute to a company making a global impact on the future of work.
• Work closely with clients and internal teams, fostering a collaborative and supportive atmosphere that values innovation and teamwork.
• Opportunities for continuous learning and career development, with access to training programs and mentorship.
• Competitive compensation and benefits.

Qualifications

• You have experience in a payroll customer service role.
• Capable of managing payroll inquiries with a robust understanding of regulatory requirements, possessing advanced knowledge in specific jurisdictions.
• Demonstrate excellent problem-solving capabilities and a strong dedication to exceeding customer expectations.
• Possess superior written and verbal communication skills, with experience in customer support platforms like Zendesk, and collaboration tools such as Slack and Notion.
• Excel in a team-oriented environment, showing an ability to effectively engage with diverse stakeholders and manage multiple priorities.
• Display a keen interest in continually enhancing your expertise in the payroll field.

Key Responsibilities

• Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
• Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
• Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).
• Enhance the team's collective knowledge by creating and updating essential documentation and participating in shadowing sessions to foster collaboration and knowledge sharing.
• Utilize outstanding problem-solving abilities to work seamlessly with various teams in resolving escalated customer issues promptly.

Practicals

• You'll report to: Payroll Client Services Manager
• Direct reports: None
• Team: [Payroll] - [Payroll Client Services]
• Location: AMER
• Working Days: This role follows a fixed schedule from Saturday to Wednesday.
• Start date: As soon as possible

Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours (we are async)
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). You will be empowered to take ownership and be proactive. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

How to apply

Please fill out the form below and upload your CV in PDF format. We kindly ask you to submit your application and CV in English, as this is the standardized language we use here at Remote.

If you don’t have an up-to-date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging.

At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience.

Please note we accept applications on an ongoing basis.