[Hiring] Associate, Member Services, Financial Operations @HSA Bank, a division of Webster Bank, N.A.

Role Description

To provide world-class customer service to our accountholders through performance of complex Member Services functions including but not limited to:

• Processing of ACH origination/receipt
• ACH returns/NOC's
• NSF, in-clearing, return and forward cash letters
• Check adjustments
• Statement processing
• Research requests
• File processing
• SOX testing
• Year-end tax processing
• Performing complex reconciliations

Additionally, this role includes:

• Training
• Troubleshooting
• Research
• Quality control checks

Maintain compliance with Federal and State regulations, NACHA rules and regulations as well as Webster/HSA Bank policies and procedures. Meet/exceed individual performance goals, service level objectives, and demonstrate operational excellence. Proven proficiency in all major skill sets. Support continuous improvement efforts and demonstrate self-motivation, flexibility, problem solving and decision-making skills.

Qualifications

• H.S. Diploma or General Education Degree (GED) required
• 0-2 years Experience in banking or financial services industry required
• 0-2 years Experience in balancing and account reconciliation preferred

Requirements

• Transaction processing and knowledge of compliance policy and regulations
• Proficiency in Microsoft Office Suite, specifically Excel required (create macros and edit formulas, copy and paste data, sort, perform formatting, rename a file)
• Proficiency in 10-key
• Strong customer service, interpersonal and decision-making skills
• Troubleshooting and problem analysis skills
• Excellent verbal and written communication skills
• Ability to maintain the strictest confidentiality of company and customer information
• Ability to effectively multi-task
• Excellent organizational skills with attention to detail
• Ability to work with a diverse workforce and customer base
• Demonstrates flexibility and adaptability
• Ability to effectively and efficiently use a variety of technologies and software programs
• Demonstrates ability to think critically
• Strong commitment to achieving personal growth and success
• Ability to remain organized, motivated and self-disciplined when working remotely

Benefits

• Estimated salary range: $20.00 USD to $22.00 USD
• Actual salary may vary depending on job-related factors
• Eligible for incentive compensation