[Hiring] Associate Customer Success Partner @First Advantage

Role Description

Our Associate Customer Success Partner serves as a critical member of the Account Management team and is responsible for the retention, expansion, and overall growth of First Advantage’s enterprise accounts. This role is a consultative sales and account management position focused on driving revenue through the sale of First Advantage products and solutions within a mid-size portfolio of named accounts. The Associate CSP will develop, maintain, and execute account plans in close collaboration with internal partners and external customer stakeholders. Success in this role requires ensuring and expanding revenue through effective resource deployment, increased solution penetration across the enterprise, and the preservation of existing base revenue. The Associate CSP partners closely with customers, operations, and technology teams to ensure service levels are met and customer expectations are consistently exceeded.

While the role is 100% remote, there will be up to 25% travel as needed for client needs. Individual must be located and authorized to work in the United States.

Responsibilities

• Develop clear and thorough sales account plans detailing all relevant information about customers, industries, and specific risk history.
• Track revenue trends, sales opportunities, and analyze competitive threats.
• Meet or exceed monthly and annual revenue objectives within a defined list of named accounts.
• Identify, consult, and drive the expansion of additional First Advantage products or solutions to fit the customers’ needs.
• Engage internal cross-functional resources needed to maximize revenue opportunities and penetrate the market with FA products and solutions.
• Demonstrate understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits to customers.
• Maintain a current understanding of First Advantage competitor offerings (i.e., price, product, service, or solution).
• Prepare and deliver quarterly and annual customer business reviews.
• Analyze trends and make recommendations on potential changes to customer programs.
• Update and maintain knowledge of all aspects of customers’ risk and compliance programs.
• Seek, share, and implement best practices through ongoing consultation and thought leadership.
• Establish and maintain excellent customer relationships at all levels.
• Manage customer contractual documentation including MSAs, Schedule As, Statements of Work, SLAs, and SOPs.
• Manage contract renewals while partnering with RFP team for proposal responses to RFPs.
• Manage program compliance monitoring and develop impactful reporting programs for customers.
• Perform other duties as assigned.

Qualifications

• Bachelor's Degree or equivalent.
• 3-5 years proven experience and track record in sales account management, managing complex solutions and products for strategic National and/or Global accounts.
• Work experience in the professional sales environment preferred.
• Proficiency with MS Office applications, including Word, PowerPoint, and Excel.
• Strong oral and written communication and interpersonal skills.
• Outstanding multi-tasking and time-management abilities.
• Excellent organizational, analytical, problem analysis, and problem-solving skills.
• 30% travel required.
• Demonstrate consultative sales capabilities, exhibiting a professional demeanor and business maturity.

Benefits

• Ability to work remotely with occasional business travel.
• Medical, Vision, Dental, and supplementary benefit plans.
• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP).
• Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays.
• Access to tech and growth opportunities, and leaders who want you to succeed!