[Hiring] Associate Customer Success Manager @Fullpath

Role Description

We’re looking for a driven, detail-oriented, and proactive Associate Customer Success Manager to support and scale our Customer Success efforts across enterprise accounts. In this role, you’ll play a key part in:

• Assisting the Customer Success team with the creation and execution of custom audience lists and campaigns, including digital advertising and email marketing campaigns.
• Supporting the development and delivery of client-specific assets and reports, ensuring accuracy and timeliness.
• Creating, customizing, and managing Dynamic Payments offers and other promotional materials as required.
• Providing monthly support for co-op submissions.
• Creating and managing inbound cases through a queue, ensuring requests are appropriately tracked and resolved.
• Providing ongoing operational and task-based support for Fullpath’s Enterprise Customer Success team.
• Collaborating cross-functionally with internal teams to ensure client requests and project deliverables are executed efficiently and to a high standard.
• Supporting client communication when needed to fulfill assigned tasks and help ensure a positive customer experience.
• Supporting strategic initiatives by helping manage project timelines, resources, and communications.
• Monitoring and maintaining task workflows, escalating issues when needed and ensuring smooth handoffs within the Customer Success organization.
• Identifying opportunities to improve existing processes, develop new workflows, and make day-to-day Customer Success operations more efficient.
• Taking on additional account or customer support responsibilities as needed, including providing coverage when a CSM is unavailable.

Qualifications

• Strong interest in building a career in Customer Success, with an interest in eventually growing into a Customer Success Manager role.
• A proactive, curious, and self-directed approach to work, with a willingness to ask questions, learn independently, and find solutions when the path forward is not clearly defined.
• Ability to operate effectively in an environment where processes, priorities, and responsibilities can change frequently.
• Strong organizational skills and the ability to manage a high volume of detailed, task-oriented work while maintaining accuracy and follow-through.
• High level of competency working with data to support business decisions and customer outcomes.
• Ability to build and implement follow-up processes and stay on top of multiple priorities.
• Independent problem-solving skills and adaptability in a fast-paced environment.
• Strong verbal and written communication skills, including the ability to communicate professionally with both internal teams and customers when needed.
• Exposure to or interest in using AI tools to improve productivity, workflows, or day-to-day work.
• Strong work ethic, ownership, and willingness to take on hands-on operational work as part of developing within Customer Success.
• Automotive industry and/or digital advertising experience is a plus, but not required.
• Legal authorization to work in the United States without the need for employer sponsorship now or in the future.
• Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of the role.
• Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity.
• Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication.

Benefits

• Competitive compensation & comprehensive benefits—because your well-being matters.
• Flexible, family-friendly environment that supports work-life balance.
• Global team of innovators, collaborators, and go-getters who challenge and uplift one another.
• Cutting-edge AI technology that delivers real value and solves complex challenges for our customers.
• Fast-paced startup culture with endless opportunities for learning, growth, and ownership.
• A culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured.
• Join us in shaping the future of automotive retail—we’re just getting started.
• Annual base salary: $65,000 depending on experience and other qualifications of the successful candidate.
• Benefits Options: Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k with company match.