[Hiring] Associate, Customer Solutions @OppFi

Role Description

As part of a dynamic and growing Customer Solutions team, reporting to the Senior Manager, Customer Solutions, you will maintain department reporting, procedures, and business collateral for access by Advocates, compliance, auditors, customers, and partners. You will think strategically about business, product, and technical challenges, with the ability to work cross-functionally.

• Operational Governance & Compliance
  • Review, revise, and draft standard operating procedures (SOPs) to ensure all Customer Solutions processes are documented, accurate, and easily accessible.
  • Partner closely with Legal and Compliance teams to ensure all procedures adhere to the latest industry regulations and internal standards.
  • Collaborate with Subject Matter Experts (SMEs) and Ops Risk teams to resolve risk events through thoughtful process enhancements and remediation strategies.
• Strategy & Continuous Improvement
  • Work alongside Customer Solutions Analysts to identify operational pain points; propose and implement creative solutions to reduce friction for both our team and our customers.
  • Think critically about business and technical challenges, working cross-functionally to support product and system updates.
  • Lead departmental projects aligned with overall operational goals to ensure best-in-class servicing standards.
• Analytics & Performance Support
  • Partner with BI and Operations Analytics to refine reporting structures and provide data-backed recommendations that drive key performance metrics.
  • Provide "backup" expertise for specialized Customer Solutions tasks on an ad-hoc basis, including Hardships, SCRA, Refunds, Bankruptcy, and Check Processing.

Qualifications

• High school diploma required, bachelor's degree preferred.
• 2 years of professional experience working in a support or operations environment.
• A minimum of six months in financial services, with a foundational understanding of consumer lending products (e.g., installment loans, credit cards).
• Strong command of Microsoft Office (particularly Excel and Access) and Google Suite (Sheets, Slides) to manage complex data and documentation.
• Experience leading small projects or contributing to larger projects as part of a team.
• Proven ability to execute against clearly defined projects while applying independent judgment to solve unexpected challenges.
• Experience providing tactical support across multiple department initiatives simultaneously without losing sight of deadlines.
• A "quick study" mindset with the ability to rapidly master complex financial topics and regulatory requirements.

Requirements

• Reports to: Senior Manager, Customer Solutions
• Job Level: Associate

Benefits

• Flexible, remote environment.
• 401(k) matching program.
• Generous paid time off.
• Medical, dental, and vision coverage.
• Tuition reimbursement.
• DoorDash DashPass.
• Figo pet insurance.
• Rocket Lawyer.
• Access to LinkedIn Learning.
• Fringe, a lifestyle benefits platform that allows employees to decide how to spend rewards from dozens of vendors like Uber, DoorDash, and UrbanSitter.

Compensation Range

$71,200 — $106,800 USD

EEO Statement

OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, federal law, or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond.