[Hiring] Associate Customer Project Manager @Whippy

Role Description

I'm hiring an Associate Customer Project Manager to run our customers' projects end to end, from kickoff to launch to the next project that grows the account. This is a customer-facing role on our customer success team. You'll own a book of customers, not an internal roadmap.

This role is built for someone early in their career (0-1 years of experience), and new grads are welcome. You'll ramp alongside me and experienced teammates, then take ownership of your own customers as you prove you're ready.

In this role, you'll mainly work with customers in the staffing industry. Their data flows into Whippy from their ATS, most often TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn, so you'll learn how staffing firms recruit and place talent, and how to build on top of their data.

Some things you'll do:

• Run every customer project end to end: scope, plan, timeline, owners, and follow-through until it's live and delivering results.
• Keep customers and our team aligned with prepared calls, clear agendas, written recaps, and mutual success plans.
• Own the customer beyond any single project, from onboarding through renewal and expansion.
• Learn fast: shadow calls, get hands-on coaching, and take on more ownership every month.
• Pick up the phone: reach out proactively and ask questions instead of guessing.
• Own your gross and net revenue retention, and get rewarded for beating targets.
• Tie usage to business outcomes and report value back in the metrics customers care about.
• Spot expansion signals and hand warm leads to sales when usage outgrows the contract.
• Turn wins into case studies, references, and testimonials.
• Tell customers the truth, steering them toward the work that will move their business.
• Advocate for the customer: feed insights to product, sales, and engineering.
• Experiment and iterate: document what you learn from new ideas.

Qualifications

• Communication above all: clear in writing and on calls, set expectations, and never leave people guessing.
• Fast and proactive: process information quickly and show up prepared.
• Curious, coachable, and low-ego: a fast learner who wants feedback.
• Comfortable getting technical: enjoy taking a tool apart and building something useful.
• Strategic and commercial: see usage and growth, comfortable owning a number.
• Opinionated about customer experience: have well-formed views on strategic advice.
• Self-directed: take initiative and stay organized without being told.
• Calm under pressure.

Requirements

• 0-1 years of experience, and new grads are welcome.
• A STEM, engineering, or technical degree, or something that shows you're entrepreneurial.
• Experience managing projects in school, internships, or on a job site is a plus.
• Bonus points for experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn.
• Based in Latin America or the US, with fluent written and spoken English.
• Able to work Eastern hours (we start at 8am ET).

Benefits

• Competitive compensation based on experience.
• Monthly performance bonuses and more.

Company Description

Whippy is a communication, automation, and AI agent platform. We help businesses reach customers across calls, texts, and email, at scale through personalized blasts and automated drips. We are industry agnostic, with our biggest wins in staffing, healthcare, and other in-person businesses going through digital transformations. We're bootstrapped, profitable, and growing fast, with over 1,000 businesses using Whippy worldwide.