[Hiring] Associate Clinical Admin Coordinator @UnitedHealth Group

Role Description

This is high inbound call volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours. You'll need to be efficient, productive and thorough working with paper and electronic medical records.

Location:

• You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.
• Must be willing and able to work MST hours.

Schedule:

• Monday-Friday between the hours of 7am-6pm MST.
• Schedule to be determined by manager upon hire.

Primary Responsibilities

• Take high volume of inbound and outbound calls.
• Manage the intake of members or the admission/discharge information post notification.
• Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers.
• Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification and census roles.
• Provide appropriate triage and care coordination notification cases for non-clinical assessment/intervention-processing referral.
• Handle resolution/inquiries from members and/or providers.

Qualifications

• High School Diploma/GED.
• 1+ years of telephonic or face-to-face customer service experience.
• Intermediate level of proficiency with Microsoft Word, Excel and Outlook.

Requirements

• Experience working within the health care industry and with health insurance.
• Experience working in a hospital, physician's office, or medical clinic setting.
• Experience working in a call centre.
• A clerical or administrative support background.
• Knowledge of ICD-9 and CPT codes.

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays.
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account.
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage.
• 401(k) Savings Plan, Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).