[Hiring] Associate Call Center Representative @Duke Energy Corporation

Role Description

This role involves building an exciting, rewarding career with Duke Energy and playing an integral part of customer success and satisfaction as an Associate Call Center Representative.

• High degree of accountability for individual performance in customer satisfaction, quality, and productivity.
• Consult with customers on billing inquiries, service orders, trouble calls, and various other needs.
• Participate in a mandatory video interview through Microsoft Teams.

Qualifications

• High school diploma or GED completed at the time of application submission.
• One year of customer service experience (may include call center, hospitality, retail, etc.), either by phone or face-to-face communications.

Requirements

• Direct call center experience of 3+ years is preferred.
• Bachelor’s degree or associate's degree.
• Willingness to work in an environment that requires 100% phone-based customer interaction.
• Effective listening and communication skills.
• Experience multi-tasking and working with various technologies using multiple monitors, screens, applications, etc.
• Ability to handle and protect confidential information and act with integrity.

Benefits

• Paid Time Off, holidays, and sick leave.
• Health, Dental, and Vision Insurance.
• 401K plan with company match.
• All necessary equipment provided.

Company Description

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.