[Hiring] Assistant Manager - Guest Escalations @Treebo

Role Description

We are re-thinking customer service. We are obsessed with delivering nothing but the best to our guests. In this role as a Guest Escalation Supervisor, you will be doing just that!

• You will be communicating with our guests and business partners over the phone.
• You will beat stereotypes in delivering a delightful experience to our guests.
• You will be the first point of contact in resolving guest queries and concerns.
• You will be building rapport, hustling, and coordinating with multiple internal functions to resolve issues.
• You will spot and initiate process changes that will increase efficiency and overall experience.
• You will be working on various internal tools to capture data to relay customer feedback to the organization.
• You will also be communicating with customers as well as business partners over emails.

Qualifications

• Hustler
• Great problem-solving skills
• Love speaking with new people
• Excellent communication skills – both verbal and written
• Empathetic and always look at providing nothing but the best possible solution to customers
• Start-up enthusiast and understand what it takes to be part of a young and fast-growing team
• Tech-savvy with working knowledge of Google Applications and CRM tools