[Hiring] Lead Technical Onboarding Engineer @Neo4j

Role Description

You will play a critical, hands-on role in guiding enterprise customers through the foundational stages of their deployment journey. As a player-coach and technical anchor for a focused four-person onboarding team, you will split your time between directly delivering complex customer onboardings and serving as the day-to-day technical escalation point and mentor for three fellow engineers.

Sitting at the intersection of technical architecture and customer delivery, you will bridge the gap between a signed contract and a production-ready ecosystem. You will serve as a trusted technical advisor, steering customers through critical infrastructure milestones—including:

• Cloud provisioning
• Security hardening
• Networking
• Data modelling
• Application integration

For fully managed AuraDB cloud customers, you will leverage automation to optimise data modelling, enterprise connectivity, and application health. For self-managed environments, you will apply rigorous Infrastructure-as-Code (IaC) and platform engineering practices to deploy secure, resilient graph clusters across hybrid and multi-cloud architectures.

Responsibilities

• Hands-on Technical Onboarding (~70–80%):
  • Lead technical discovery sessions with enterprise customers to define success criteria, milestones, architecture patterns, and risk mitigation strategies.
  • Guide the provisioning of Neo4j AuraDB environments and self-managed clusters across AWS, Azure, and GCP, establishing secure network architectures using PrivateLink, Private Endpoints, and peering.
  • Implement baseline system hardening, TLS/SSL termination, encryption-at-rest protocols, and enforce least-privileged access through enterprise SSO (OIDC/SAML) and RBAC configurations.
  • Architect robust data ingestion pipelines (bulk imports, stream processing, Change Data Capture) and advise customer development teams on Neo4j driver optimisation, connection pooling, and retry logic.
  • Assist customers in configuring enterprise observability tools (logs and metrics) and deliver best-practice guidance on Cypher query performance and backup/restore planning.
  • Produce high-quality technical deliverables—including architecture diagrams, Architectural Decision Records (ADRs), and runbooks—to ensure smooth operational handoffs.
• Technical Mentorship & Team Escalation (~20–30%):
  • Serve as the senior technical point of escalation for the onboarding team, unblocking colleagues on complex customer architectures and troubleshooting edge-case issues.
  • Pair with and mentor team members through design reviews, architecture discussions, and customer engagements to continuously elevate collective technical execution.
  • Help balance day-to-day account coverage across the team to maintain consistent onboarding velocity and delivery quality.
  • Synthesise field insights, lessons learned, and reusable blueprints to iterate and optimise our core onboarding methodologies, tooling, and onboarding automation.

Qualifications

• Bachelor's degree in a technical discipline or equivalent practical experience.
• 5+ years of experience in a technical, customer-facing role (e.g., Onboarding Engineering, Solutions Architecture, Platform Engineering, or Technical Consulting), with informal or formal experience acting as a technical lead, mentor, or escalation point.
• Proven track record of operating in a hands-on "player-coach" capacity—comfortable rolling up your sleeves on implementation while guiding peers.
• Hands-on experience architecting and deploying production workloads in at least one major cloud ecosystem (AWS, Azure, or GCP).
• Deep technical proficiency in core enterprise networking (VPC/VNet architectures, routing protocols, peering, and PrivateLink/Private Endpoints).
• Demonstrated experience configuring Enterprise Identity and Access Management (IAM), including SSO (OIDC/SAML) and Role-Based Access Control (RBAC).

Preferred Qualifications

• Strong proficiency in Infrastructure-as-Code (IaC) using Terraform, alongside configuration management tools (e.g., Ansible).
• Experience with Linux administration, containerisation, and orchestration platforms (Docker, Kubernetes, or managed container services).
• Hands-on experience with graph databases (ideally Neo4j) and proficiency in query performance tuning (e.g., Cypher optimisation).
• Familiarity with modern observability stacks (Grafana/Prometheus, Datadog, CloudWatch, Splunk) and enterprise data integration/ETL/CDC tools.
• Exposure to cloud compliance standards (SOC 2, GDPR, HIPAA) and multi-region/data residency deployment patterns.

Benefits

• Neo4j is one of the fastest-scaling technology companies in this industry, recently surpassing $200M in annual recurring revenue (ARR).
• Raised the biggest funding round in database history ($325M Series F) and is currently valued at over $2Bn.
• 84% of the Fortune 100 and 58% of the Fortune 500 use Neo4j.
• Amazing culture that prides itself on relationships, inclusiveness, innovation, and customer success.
• A strong sense of community and ecosystem built around the platform.
• A recent Forrester Total Economic Impact™ Study cited Neo4j as delivering 417% ROI to customers.