[Hiring] Assessment Services Coordinator @illumifin

Role Description

This position is responsible for the intake, set-up, assigning, follow-up and processing of all on-site assessments for the Assessment Services Division. This area also provides research information on the services provided by agencies across the country for purposes of care coordination and the collection of medical records and documents. Hours of work are Mon-Fri, 10a-7p CST.

• Meets, or exceeds, the 85% MOS Productivity Percentage department standard on a consistent basis.
• Coordinates the timely completion and processing of on-site assessments by our network of nurses and agencies telephonically.
• Provides appropriate assessments to network assessors via fax and/or web upload.
• Performs appropriate follow-up to assure the timely return of completed assessments, collection of medical records and/or home health care research information.
• Documents any action or communications accurately that occur regarding on-site assessments or requests and escalates all delays and customer concerns to the appropriate management level.
• Communicates accurate, timely and appropriate information to keep the customer informed of the status on all assessment requests.
• Collects missing and/or ineligible information to ensure timely and accurate processing of all completed on-site assessments or information requests.
• Interacts and communicates with On-site Assessors, Health Care Agencies, Health Care Facilities, Care Coordinator Supervisors and Claims Assistant Directors to assure customer expectations are met or exceeded.
• Researches agencies regarding home care services available including pricing.
• Negotiates provider rates for the most cost-effective services for the customer.
• Completes provider research forms with all needed information in an accurate, detailed and timely manner.
• Maintains confidentiality and compassion in handling all customer information.
• Upholds the principles of compliance as outlined in the Code of Conduct, Employee Handbook and related policies and procedures. Supports and participates in the mandatory Corporate Compliance Program training initiative on an annual or more frequent basis, as required.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent G.E.D.
• One year of telephonic customer service experience in an office and/or business environment.
• Type at least 40 words per minute.
• Proficient in basic computer software including Microsoft Office.
• Detail oriented with excellent organizational, listening and communication skills.
• Positive interpersonal skills.
• Ability to perform basic functional math skills.
• Ability to manage to a deadline.

Requirements

• 2+ years of telephonic customer service experience in an office and/or business environment (preferred).
• Prior experience in the geriatric health care or insurance industry (preferred).

Benefits

The base pay for this position starts at $16/hour depending on experience and qualifications.